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Anyone else having issues accessing Truven Patient Education?

CPS, C-EMR, PM

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mjharunk

(@mjharunk)

Posts: 191

Reputable Member

Topic starter

Receiving a "Navigation to Page was Cancelled" message when attempting to access patient education. It might be a JBOSS/JMX issue on our side, but if other's are experiencing the same then it's on GE.

Posted : November 24, 2015 8:05 am

sgredvig

(@sgredvig)

Posts: 41

Eminent Member

Yes! We are seeing it too. I was just on the GE site looking to see if they posted anything about the site being down. Couldn't find anything.

Posted : November 24, 2015 8:09 am

ljburnham

(@ljburnham)

Posts: 331

Reputable Member

We are getting it also.

Posted : November 24, 2015 8:11 am

bruins1986

(@bruins1986)

Posts: 233

Reputable Member

I guess that two week extension Truven gave to GE on their bill is up!

Posted : November 24, 2015 8:11 am

mond08

(@mond08)

Posts: 74

Estimable Member

Same here

Posted : November 24, 2015 8:14 am

[email protected]

(@jbanntocamd-com)

Posts: 4

Active Member

I started a Service Request on this issue in regard to the Clinical Decision Support lookup. For any ICD-10 problem it points us to Cystic Fibrosis. We are an orthopedic practice and I do not think all of our lookups would be Cystic Fibrosis. GE has sent me to Truven because they say it is on the Truven side. It has been 2 days and I have not heard back yet.

Posted : November 24, 2015 8:15 am

mrooney

(@mrooney)

Posts: 50

Trusted Member

Same here. Thanks for posting.

Posted : November 24, 2015 8:16 am

kcochrane

(@kcochrane)

Posts: 2

New Member

We are seeing this issue as well . I am on the phone with GE now and they are setting up a case to notify Truven.

Posted : November 24, 2015 8:17 am

Sibylle Freiwald

(@sibylle-freiwald)

Posts: 67

Trusted Member

Yes, we are seeing it too. Contacted our VAR and was told that GE is working on it.

Posted : November 24, 2015 8:26 am

dduschel

(@dduschel)

Posts: 207

Reputable Member

I hope it isn't 24 hours after it is back up before I get notification again this time.

Posted : November 24, 2015 8:26 am

dduschel

(@dduschel)

Posts: 207

Reputable Member

I sent in an enhancement request for a central location were we " the middle man" can look to see if there is an issue and also see the progress or resolution. Not a different one for every application, just a central spot.

Posted : November 24, 2015 8:32 am

crendon

(@crendon)

Posts: 39

Trusted Member

Yes I am having this issue also.

Posted : November 24, 2015 8:40 am

twerner

(@twerner)

Posts: 82

Estimable Member

We are also seeing this error message.

Posted : November 24, 2015 8:50 am

bruins1986

(@bruins1986)

Posts: 233

Reputable Member

We got word from GE it was back up at 5 PM EST yesterday. I just checked and ours is working again.

Thanks
Mike

Posted : November 25, 2015 3:56 am

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