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Topic starter
For the last three months, we have had an issue in which once a week we suddenly have a situation where no one can log in to the EMR. We restart the application (AKA JBoss) server, and everything is fine again.
GE has analyzed logs and applied some changes in settings, but the problem continues. Has anyone else experienced this problem and been able to resolve it? We are on EMR 9.8.6.
Posted : April 22, 2016 3:52 am
We are on CPS12.0, but I wonder if you are experiencing something similar to what we have experienced ever since we went to CPS12.0.
There is a table that tracks users that are logged in, in order to compare their number to the number of licenses. This table in CPS is iLicUserInfo. The issue we have been experiencing is that every time a user experiences a Fatal error in Centricity and is kicked out of Centricity, their logon stays in this table for a while. The same thing happens with users who click on the application X in the upper right hand corner of the application window, instead of using the Logout (Exit) Door.
Around the time we upgraded to CPS12.0, we had a need to bump our Inactivity Logout to 1 hour, previously we had it set to 30 minutes. So we do not know if CPS12.0 caused this issue or if it is the longer inactivity timeout limit. The Logins Cleanup process is dependent on this limit, so the iLicUserInfo table was not being cleared out fast enough to compensate for the number of Fatal errors and improper exits that were causing orphans in the table. So when this table has a number of records that meet or exceed your number of licenses, it prevents any more logins until the number drops below the licenses.
You may want to investigate to see if you are experiencing something similar and maybe consider changing your inactivity timeout limit.
Posted : April 22, 2016 5:22 am
Topic starter
Thank you for the tip. I don't think that's what is happening with us, though, because the problem always occurs somewhere from 7 - 10AM. It never happens in the afternoon when there would have been more time for those orphans to accumulate.
Posted : April 22, 2016 7:22 am
