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I have a workstation that when they select to view an attachement that is either a jpg or tif/tiff, nothing happens.
It work fine on every other workstation I have tested on.
I have tried removing and re-installing CPS
Re-Registering the DLL's for CPS. Re-Registed the DLLS for the Lead Tools.
Any idea's???
CPS 12.2
Workstation is Win 7 pro X64
Posted : September 19, 2017 7:12 am
Did you check the file association in Windows default programs to see what program it is set to use and/or open a jpg outside of CPS to see if it works on the pc? We had a client with no Adobe viewer and same thing happened when they tried to open pdf.
Posted : September 19, 2017 7:23 am
The attachments are simply a URL to a website that hosts the file. If you are not able to open the file by browsing to the website with Internet explorer, you will not be able to open it within EMR. Copy the file to the local computer and see if it opens when you double click on it.
Posted : September 19, 2017 10:52 am
Not all attachments are URLs. It can be file paths as well.
I assume the attachments are actually file paths in this case, but either way, you should be able to copy the attachment path (file or URL like \\netshare\important_emr_stuff\blah.jpg or https://webserver.domain.local/super_secret_patient_data/this_is_a_chart_doc.html) and paste it in a command prompt or Windows run dialog and open the file/URL.
This isn't the most straightforward method to see what may be happening, but it is thorough:
Open a command prompt.
Type assoc | find "jpg" (or whatever file ext fails to open)and see the HKCR key is used for that filetype.
Open regedit and browse to HKCR\<HKCR key>\shell\open\command to see what executable is associated. My first guess is none, therefore, Windows doesn't know how to open the file type in question. If that's the case, jryan's reply should resolve the issue for you.
-dp
Posted : September 20, 2017 2:51 am
Registration paperclip attachments are stored in the CPS database and are not links to external files. I'm betting it is a viewer issue.
Posted : September 21, 2017 11:21 am
