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Automate emails for Kryptiq Portal to send to patients

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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joeg1962

(@joeg1962)

Posts: 843

Noble Member

Topic starter

I understand the existing Inquiry function (to find patients that meet some criteria) and that you can then link the output list to create a printed letter. Now, trying to figure out what would be necessary to build the "SECMSGOPT" obs code to have the custom letter be sent to each patient on the Portal.

At least, that is the process I think that I would do.

So, has anyone been able to do this? Or, is it just not possible.

Thanks in advance....

~Joe

Posted : March 30, 2015 9:04 am

[email protected]

(@dcacacechristianacare-org)

Posts: 2

New Member

Hi Joe-

I've had some success using a cobbled together system of my own design. Here are the basics, feel free to reach out directly if you'd like to go into more detail.

Build an ORU HL7 template with placeholders for patient demographics, the text of your letter in an NTE segment, and placeholders to populate the SECMSGOPT obs with the appropriate value.

Use SQL/crystal reports to gather demographics for the relevant patient population.

Use a mail merge to generate ORU HL7 messages with each patient's data inserted into your placeholders.

Export that mail merge as text, rename as .HR, split into groups of <4,000 messages per file, and drop in the DTS in box.

There's a bit of setup required for your HL7 template (LinkLogic relationship name, signing provider, document type, etc) but once you've got one built it's easy to adapt it for other uses. We've sent messages to over 15,000 patients at once using this method with no issues to report (other than an increase in patient password resets and help requests).

Hope this helps!

-

Daniel

Posted : March 31, 2015 10:59 am

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