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Automated Appointment Reminders?

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

Topic starter

We are using CPS 11, and we are lookign for a text based automated appointment reminder system. Does nay one have any experience with solutions that work well with CPS?

We tried televox at one point in time and had a very bad time with it, so that is out of the question for us.

thanks!

Posted : February 4, 2014 1:03 am

trichards

(@trichards)

Posts: 58

Trusted Member

We use PhoneTree with our CPS 11 and have had no problems, it does a great job for us.

Posted : February 4, 2014 4:51 am

mrnevetz

(@mrnevetz)

Posts: 104

Estimable Member

trichards said:

We use PhoneTree with our CPS 11 and have had no problems, it does a great job for us.

Does PhoneTree interface with Centricity so that it knows who has upcoming appointments?

Posted : June 11, 2014 6:47 am

joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

Topic starter

We went with Patient Prompt and it integrates pretty well with centricity.

Posted : June 11, 2014 6:48 am

mrnevetz

(@mrnevetz)

Posts: 104

Estimable Member

joshua.tilson said:

We went with Patient Prompt and it integrates pretty well with centricity.

Mind if I ask how much it costs you?

Posted : June 11, 2014 7:13 am

jhuckaby45

(@jhuckaby45)

Posts: 65

Estimable Member

We have been using Patient Prompt for about 3 years or so and have been very happy with them. The setup was simple and didn't take very long. They give you several ways to remind the patient. We are setup for the patient to receive an email reminder 7 days before their appointment and then they receive an automated phone call 2 days before the appointment. If the patient answers and confirms it updates the status of the appointment in cps, if a message is left it changes the status to left message, and if there is no answer it changes the status to that. The patient also has the ability to record a message and a staff member can login to their portal and listen to it. It has helped reduce our no show rate greatly. It also freed up staff to do other tasks. We see around 200 to 250 patients a day so it took a while for us to call and remind them of their appointments. We are currently on CPS 12 and were on CPS 10.

Justin

Posted : June 11, 2014 7:44 am

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