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[BUG]Flowsheet not showing

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

6 Posts

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Hunter.Hines

(@hunter-hines)

Posts: 63

Estimable Member

Topic starter

Anyone else ever encountered a blank flowsheet before? It's only for one provider, and it follows him from machine to machine. We are fat client and not Citrix. We do not use roaming profiles, so that's not what is causing this. I've re-installed Centricity, deleted/recreated his Windows user profile, ran regbin with him as a local admin, matched his profile in Centricity to 3 other providers in both Security and preferences (identical).

If he logs into Windows, and then anyone else logs into Centricity, they can view the flowsheets just fine. It's only on his CPS profile.

The flowsheet looks like this:

null

I've checked his Billing transaction layout and it is intact. The only other thing I can possibly think of is that this is possibly a UI_LAYOUT issue? If so, I don't believe I have the SQL script to clear that out. GE is no help here after multiple calls with T2 support.

Any help is appreciated.

Posted : July 13, 2016 6:53 am

ljburnham

(@ljburnham)

Posts: 331

Reputable Member

This is what I got from GE for UI:

select * from USR where LOGINNAME=''

select * from DoctorFacility where LoginUser=''

select * from UI_LAYOUT where PVID=''

begin tran
delete from UI_LAYOUT
where PVID=''
commit

select * from MRUPatientList where UserID=''

begin tran
delete from MRUPatientList
where UserID=''
commit

If you into his personal preferences does he have a flowsheet chosen?
Laurie

Posted : July 13, 2016 7:15 am

SLHV

(@slhv)

Posts: 478

Honorable Member

I'm not sure, but I notice the display stops rendering after drawing the reduce timeframe button.

My guess would be that somehow the users preferred time range is invalid. I don't know where that setting is stored. I don't see it in preferences. You might start looking in the database wherever user preferences are stored.

Posted : July 13, 2016 7:19 am

Hunter.Hines

(@hunter-hines)

Posts: 63

Estimable Member

Topic starter

SLHV, I'm not sure either. I'm taking a look at the tables in the data dictionary and I'm not seeing anything related to User Preferences.

Posted : July 13, 2016 10:35 am

Adam Daniel

(@adaniel)

Posts: 524

Prominent Member

Had this issue appear a couple of times in CEMR. On the toolbar Options>Display>Reset window sizes. This typically fixes the issue, but one user's flowsheet continued to disappear following her from machine to machine as you described, giving her a new Centricity profile fixed that. Not sure if these can be applied in CPS, but the bug seems to be prevalent in both products.

Posted : July 20, 2016 3:00 am

Hunter.Hines

(@hunter-hines)

Posts: 63

Estimable Member

Topic starter

For anyone wondering, the ultimate fix was resetting the UI_LAYOUT for his PVID in SQL. At that point, we stayed with the provider to get all of his preferences set back up. The flowsheets re-appeared as normal.

Posted : July 20, 2016 3:34 am

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