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Is anyone else experiencing an issue where the "billable Provider" box on a users account is inexplicably removed? We have had several instances where a provider was putting in orders one day and then the next day they are getting an error message because they are not a billable provider.
At first I thought this issue aligned with Knowledge Base updates, but I cannot confirm this. Is anyone else having this problem? I know its an easy fix, but we don't know we need to fix it until someone has an issue.
Thank you in advance,
Heather
Posted : January 6, 2015 6:00 am
Heather,
We have the same issue. One of the providers found the solution was to "shake the soda machine." If the provider doesn't submit the orders right away and comes back to the order later, they can usually submit the orders.
If anyone else has found a solution or knows of an open SPR, please let me know!
Posted : March 13, 2015 5:41 am
