Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

Biscom Fax

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

3 Posts

3 Users

0 Reactions

67 Views

RSS

acastillo

(@acastillo)

Posts: 45

Trusted Member

Topic starter

We recently changed servers for Biscom fax and noticed that our users are no longer receiving a confirmation fax status in the patients chart. All other features of Biscom fax is working correctly. Is there a setting we are missing on the server that would create this disconnection? I can confirm we are still able to see the fax status in the fax status tab. Any help would be greatly appreciated!

Posted : September 19, 2019 2:30 am

bstephen80

(@bstephen80)

Posts: 1

New Member

We recently upgraded our EMR environment (and change EMR server names) and, as a result, we lost our fax status confirmations. Here's where I went in to change the name of the server that Biscom was sending to. From the sounds of it, you may need to add all this information back in because your Biscom was the one that changed and I'm guessing this entire entry is not in the system.

1. From Faxcom Suite for Windows application, open the Faxcom Queues Folder

2. In the right-hand window pane, right-click the Queue you need to modify and choose "Gateways, Clients and Extensions"

3. In the bottom portion of the new window (Extensions), click Add.

I've attached screenshots to this to show you how our environment is setup. We are an EMR 9.12 customer. Hopefully this helps!

Posted : September 19, 2019 2:59 am

vandeber

(@vandeber)

Posts: 19

Eminent Member

To add to this as well you may need to add the SQL ODBC connection information back into the server and to biscom. PM me if you need additional help.

Posted : September 23, 2019 7:27 pm

Share:

24 Forums
9,940 Topics
39.9 K Posts
0 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

Powered by wpForo Powered by wpForo version 2.4.0