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CCC Content Wiped out with SP10 Install

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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vsokoln

(@vsokoln)

Posts: 35

Eminent Member

Topic starter

We are on EMR 9.8.8 in our production environment and planning to upgrade to Service Pack 10 on Sunday evening. Just this afternoon, we encountered an issue in our test environment where we have SP10 installed with CCC 8.3.8 and CCC Basic 1.0. Our Immunization Management HTML form worked fine prior to SP10 install but since then is presenting a jboss error "HTTP Status 404 -/sch1cert-ml/ws/EncounterForms/Immunization/Immunization.html". It appears that we need to reinstall our CCC content but we've only done this once in October 2014 when we upgraded to 9.8 and the release notes for SP10 do not indicate a complete reinstall is required. Can anyone assist with resolution for this issue? I submitted a SR with GE and requested a call back but cannot wait for my ticket to hit the top of their list for call backs.
--Update, we copied the Immunization folder within CCC back onto our Jboss server and the HTML form opens now in one db but our custom form in our other db now does not feed the immunization table when it did prior to SP10. Did GE change the way that data is written to the Immunization table on the database?

Posted : September 25, 2015 11:27 am

rspartos

(@rspartos)

Posts: 85

Estimable Member

Hi,

our office is on CPS12.0.10, so the answer may only partially apply to you. We had to upgrade CCC from 8.3.8 / Basic to CCC9.1 / CCC Basic 1.1 then install the latest CCC Basic on top. We were planning on upgrading CCC after updating to sp10, but our test environment lost CCC when we upped to sp10 and apparently it was due to not having updated to the latest CCC basic package. Specifically, we needed to have basic 1.1, do the sp10 install, then install basic 1.2.

Hope that helps

Posted : September 28, 2015 3:08 am

tnc

(@tnc)

Posts: 517

Honorable Member

This probably won't help now but I would suggest enabling "shadow copies" or "Previous Versions" on your Jboss server. I do this on many, but not all servers. This setting in windows does not appear to impact performance and is a great tool to have a snapshot of files going back several weeks or as far as a month if you have the space. It is enabled on a "per volume" basis. I stay away from enabling it on the volumes where there is SQL server data or logs, Exchange data or logs, etc. I do keep it enabled on C: volumes with no problems on my servers.

How to enable:

In explorer, right click the volume, (Local Disk (C:), Local Disk (D:), etc). Form there you will see a menu with the following (Open, Open in new window, Share with..., Configure Shadow copies..., restore previous versions, format..., copy, Create Shortcut, rename, and properties. If you select "Configure Shadow Copies" you will see a new windows open called "shadow copies". Select the volume of c:\ or d:\ (not the \\?\Volume{8fe9r...), and shadow copies is enabled. From that point on, there will be a snapshot automatically made of your files at 7am and noon. You can adjust the schedule if you like.

How to restore:

If you find that something was wiped out out during an upgrade or if you made a bad edit in CCC, all you have to do is right click the folder which contained the file you want to change back and select "Restore previous versions". A new window will open and show you multiple copies of that directory with the date/time of each snapshot. Just copy/paste the older version of the file. This really helps with CCC content.

I also have this enabled on my file servers and users can utilize this feature themselves. It will save you or your helpdesk from retrieving backups from tape or cloud restoration. Most of my users don't know how to do it so when I help them I use the feature so I don't have to access my backup server.

Mike Zavolas

Tallahassee Neurological Clinic

Posted : September 28, 2015 7:02 am

vsokoln

(@vsokoln)

Posts: 35

Eminent Member

Topic starter

We found out that when upgrading from EMR 9.8.8 Patch 2 to EMR 9.8.10 that there was a change in the coding of IMMUN_ADD. Luckily our programmer had a paper copy of the prior "Help" screen from CEMR and when she compared it to the new Help screen she found that there was an addition of "AllergyGroupID" to the list of items required in the MEL code. She added another ^ and it fixed the issue immediately! Would have been nice to know ahead of time via all-inclusive release notes but at least we figured it out.

Posted : October 8, 2015 9:24 am

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