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I could have sworn this topic has been covered before but I can't find an answer to it. I am having an problem where the electronic signature in the documents not coming up the suffix of MD, DC, PT or what have you. So my thought was to just add it to their last name, which worked but then we couldn't send anything to our clearinghouse. Anyone have any thoughts? Also, its not to every provider, just a few.
Posted : July 10, 2014 5:04 am
We are having the same issues. The Doctors signature have MD behind it but non of our other providers do. ie. RN, PT, DPT, OT, NP
Posted : July 10, 2014 5:22 am
Scott Forest said:
I could have sworn this topic has been covered before but I can't find an answer to it. I am having an problem where the electronic signature in the documents not coming up the suffix of MD, DC, PT or what have you. So my thought was to just add it to their last name, which worked but then we couldn't send anything to our clearinghouse. Anyone have any thoughts? Also, its not to every provider, just a few.
Rather than putting the credential in the suffix, put it after the last name in the user setup. 🙂 That will do the trick.
Posted : July 10, 2014 11:19 pm
Scott Forest said:
I could have sworn this topic has been covered before but I can't find an answer to it. I am having an problem where the electronic signature in the documents not coming up the suffix of MD, DC, PT or what have you. So my thought was to just add it to their last name, which worked but then we couldn't send anything to our clearinghouse. Anyone have any thoughts? Also, its not to every provider, just a few.
As Scott said, when you put it after the last name you will have issues going through clearinghouse. Our claims were getting rejected when we did this. 
Posted : July 10, 2014 11:56 pm
gruhlin said:
Scott Forest said:
I could have sworn this topic has been covered before but I can't find an answer to it. I am having an problem where the electronic signature in the documents not coming up the suffix of MD, DC, PT or what have you. So my thought was to just add it to their last name, which worked but then we couldn't send anything to our clearinghouse. Anyone have any thoughts? Also, its not to every provider, just a few.
As Scott said, when you put it after the last name you will have issues going through clearinghouse. Our claims were getting rejected when we did this.
Can you try putting it in the list name only and see if that works? That field doesn't go out on the claim.
Posted : July 10, 2014 11:59 pm
Topic starter
Yea.... my billing office wasn't too happy with me especially when they didn't know why it was happening and I didn't know it would do that.
Posted : July 11, 2014 12:00 am
The credentials are in the list name. However that is not what populates the signatures on the Rx's or the notes.
Posted : July 11, 2014 12:08 am
At some point (I think when we upgraded to 10) we also noticed this; all of the previously-entered suffixes seemed to "stick" although anyone new that was added had no signature suffix, even if the listname and suffix field displays them. Now, when we get a new provider I just run a script to manually set the last name in the USR table so it includes the last name and suffix which is what the ones that "stuck" were.
Posted : September 5, 2014 4:12 am
