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CPS 12 - Banner Disappears

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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chaddix

(@chaddix)

Posts: 177

Estimable Member

Topic starter

We have been experiencing a rare bug in CPS 12 where the banner (text and photo) disappears for no known reason. The light blue background does remain when this happens. When it occurs, it only happens on one workstation, and restarting CPS fixes it.

Has anyone else experienced this bug? Thanks!

Posted : June 25, 2014 5:10 am

Jim Poulos

(@jpoulos)

Posts: 118

Estimable Member

We have seen this same thing (although we are not including patient photos on the chart yet). We have seen this happen on more than 1 workstation at a time. Restarting CPS seems to address this issue.

Posted : June 25, 2014 6:07 am

jhuckaby45

(@jhuckaby45)

Posts: 65

Estimable Member

We have experienced that issue. It appears to happen when you are in the chart summary and hit the "enter" key. Closing the chart module and opening it back up seems to resolve it. Just tested it and after installing sp3 it's still happening.

Justin

Posted : June 25, 2014 6:53 am

chaddix

(@chaddix)

Posts: 177

Estimable Member

Topic starter

jhuckaby45 said:

We have experienced that issue. It appears to happen when you are in the chart summary and hit the "enter" key. Closing the chart module and opening it back up seems to resolve it. Just tested it and after installing sp3 it's still happening.

Justin

Eureka! It worked - thank you for this information. I can now repeat it on demand and demonstrate it to GE Support and get a SPR generated.

Posted : June 25, 2014 7:32 am

guilfordmedical

(@guilfordmedical)

Posts: 203

Reputable Member

We upgraded a week ago and included the latest service pack & this is happening to us too...... Logging out of CPS and logging back in does fix it but it can be a pain.....

Ashley Corbean

Guilford Medical

Posted : June 25, 2014 11:39 pm

nonageyer

(@nonageyer)

Posts: 50

Trusted Member

I believe if you go to preferences, banner, switch the banner to a different one, then switch back your banner will load again. Annoying.

Posted : June 26, 2014 3:53 am

chaddix

(@chaddix)

Posts: 177

Estimable Member

Topic starter

For anyone interested, the SPR# for this defect is CISDB00059260.

Posted : June 26, 2014 6:49 am

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