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Topic starter
We have been experiencing a rare bug in CPS 12 where the banner (text and photo) disappears for no known reason. The light blue background does remain when this happens. When it occurs, it only happens on one workstation, and restarting CPS fixes it.
Has anyone else experienced this bug? Thanks!
Posted : June 25, 2014 5:10 am
We have seen this same thing (although we are not including patient photos on the chart yet). We have seen this happen on more than 1 workstation at a time. Restarting CPS seems to address this issue.
Posted : June 25, 2014 6:07 am
We have experienced that issue. It appears to happen when you are in the chart summary and hit the "enter" key. Closing the chart module and opening it back up seems to resolve it. Just tested it and after installing sp3 it's still happening.
Justin
Posted : June 25, 2014 6:53 am
Topic starter
jhuckaby45 said:
We have experienced that issue. It appears to happen when you are in the chart summary and hit the "enter" key. Closing the chart module and opening it back up seems to resolve it. Just tested it and after installing sp3 it's still happening.
Justin
Eureka! It worked - thank you for this information. I can now repeat it on demand and demonstrate it to GE Support and get a SPR generated.
Posted : June 25, 2014 7:32 am
We upgraded a week ago and included the latest service pack & this is happening to us too...... Logging out of CPS and logging back in does fix it but it can be a pain.....
Ashley Corbean
Guilford Medical
Posted : June 25, 2014 11:39 pm
I believe if you go to preferences, banner, switch the banner to a different one, then switch back your banner will load again. Annoying.
Posted : June 26, 2014 3:53 am
Topic starter
For anyone interested, the SPR# for this defect is CISDB00059260.
Posted : June 26, 2014 6:49 am
