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CPS 12 Printer Settings not holding

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Topic starter

We just upgraded to CPS12 over the weekend and have discovered that the printer settings are not holding for all of our users. We contacted GE and was told this was a know issue with no resolution. Yell Has anyone come up with a work around for this that I can give to my very frustrated providers?

Any help or suggestions greatly appreciated.

Posted : June 17, 2014 1:01 am

glamontagne

(@glamontagne)

Posts: 89

Estimable Member

It is my understanding that this was resolved in the latest service pack which I am told is SP3. Did you install this when you did your upgrade?

Posted : June 17, 2014 1:40 am

Sirna

(@sirna)

Posts: 384

Honorable Member

We are starting our patch installs tonight and hoping that our printer issues are corrected with this. Good Luck.

Posted : June 17, 2014 2:05 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Topic starter

We are installing SP3 tonight. Will see if it holds

Posted : June 17, 2014 4:33 am

JClarkLRGH

(@jclarklrgh)

Posts: 31

Eminent Member

Heather.McCormack said:

We are installing SP3 tonight. Will see if it holds

Please make sure to post your results! Until there is confirmation that this is finally fixed and that the chart module is stable and performing well we are holding at version 11.

Posted : June 18, 2014 3:23 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Topic starter

The SP3 seems to have fixed the problem as our users have been able to save their printer settings as of this am.

Posted : June 18, 2014 3:29 am

suefox51

(@suefox51)

Posts: 113

Estimable Member

Ours are still not holding and we are on 12.0.3

Posted : July 8, 2014 7:18 am

Sirna

(@sirna)

Posts: 384

Honorable Member

Printers are working fine now! Now if GE can fix all the other known issues with version 12, we would be great!

Posted : July 9, 2014 3:59 am

redde

(@redde)

Posts: 115

Estimable Member

suefox51,

Make sure that in the EMR.INI the useclientname is set to True. This resolved the issue for us in version 10, and we have to set it every time there is an upgrade or patch.

Posted : July 9, 2014 5:29 am

suefox51

(@suefox51)

Posts: 113

Estimable Member

Thanks - I'll give that a look and fix if necessary.

Posted : July 9, 2014 5:31 am

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