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Topic starter
We are testing CPS12 SP3 and will go live this week. It seems we have run into problems loading encounters that are set to confidential. At first we thought it was our forms, but .... each form will load one at a time without problems. GE said they do not support custom forms (we know that).. the forms work fine independently loaded. Has anyone else seen this? When I change the encounter type to "Normal" and not "Confidential" all is fine. Except... this is not good for charting MH Patients. I know we can manually change the document from Normal to Confidential after the encounter is loaded using CTRL D, but this is not optimal for the providers.
Posted : June 17, 2014 12:22 pm
Have you tried creating a confidential encounter with all CCC forms as a test and see if that loads? If it doesn't, you can push back at GE.
Posted : June 17, 2014 11:32 pm
Topic starter
Pushing back. Seems it maybe a JBoss issue (?) - Will find out in a couple of hours.
Posted : June 18, 2014 12:46 am
Topic starter
Just found out that this is a known issue. We currently turned off the flags for "confidential" encounter types so the session will not crash and are having the provider set the encounter as confidential after the encounter is loaded.
Posted : June 26, 2014 3:56 am
Our practice also experiences a crash if the confidential doc is opened. We turn confidentiality on after the provider has signed the encounter. Any updates or SPR number related to this issue? I want to ask them for an update.
Posted : January 9, 2015 12:52 pm
Topic starter
No updates as of yet. We are still using CTRL + D to set the doc to confidential and waiting for CPS 12.1
Posted : January 12, 2015 7:28 am
Just followed up today with VAR and no estimated date set for a resolution to GE SPR 61666 regarding confidential property crashing documents. The issue is observed with GE supported forms and custom forms. We see this issue with our cosmetics department. We had to establish a workflow for the support staff to change the property of the office visit document after the provider signed the document. Hopefully, we see resolution in the upcoming updates.
Posted : October 28, 2015 3:36 am
