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CPS 12 Upgrade/Citrix/IE10

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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Brandon Anis

(@novaadvancedortho-me)

Posts: 16

Eminent Member

Topic starter

Curious if anyone else has run into this issue. We completed our CPS 12 migration this past week (horrible, had to do twice due to index failure after 8 hours ugh). Found a glitch that we never had to worry about in CPS 10.

When users launch CPS via a Citrix XenApp connection (published app), obviously you get the IE window and then the CPS login screen. For some reason if a user closes that IE window, all kinds of issues ensue. The biggest being that if the indexing client is launched through the Document Management or Scan into DM buttons, the entire Citrix session logs out. If the IE window stays open, no problems. Users are very used to closing the IE window once they login. We can obviously tell them not to but old habits die hard.

It appears what is happening is since the published app calls IE with the link for CPS, once the user is closing IE, Citrix thinks it's time to close the session out even though CPS remains open. The second CPS makes another call to IE, the session closes out.

Did not have this problem in CPS 10/IE9 on Citrix but CPS 12/IE10 is giving me fits with this.

Anyone have any similar issue?

Posted : September 22, 2014 7:01 am

alannaj

(@alannaj)

Posts: 2

New Member

We have had numerous problems with our "upgrade" to CPS 12, from not being able to add new users, crashes and viewing documents in registration, but this is not something we have seen as of yet.

Alanna Johnson, LPN, CMCO, Internal Auditor

Clarkson and Collins DO PA

Seminole, Fl

Posted : September 23, 2014 1:56 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

We have been on CPS 12/IE 10/ Citrix since February and our users are able to close the initial IE login screen once they are logged in with out issue.

I talked with our Citrix expert to see if he had to make any special changes for EMR but he didn't recall any expect for creating a policy to automatically add plugins since we delete user profiles on a nightly basis.

Posted : September 23, 2014 2:29 am

Brandon Anis

(@novaadvancedortho-me)

Posts: 16

Eminent Member

Topic starter

jmchargue said:

We have been on CPS 12/IE 10/ Citrix since February and our users are able to close the initial IE login screen once they are logged in with out issue.

I talked with our Citrix expert to see if he had to make any special changes for EMR but he didn't recall any expect for creating a policy to automatically add plugins since we delete user profiles on a nightly basis.

Do you mind sharing how you have CPS set in XenApp?

I've tried publishing both directly to iexplore ("C:\Program Files (x86)\Internet Explorer\iexplore.exe" http://centaoapp01:9080/centri.....ityps/cps/ ) and using a VBS

Set WshShell = WScript.CreateObject("WScript.Shell")
Return = WshShell.Run("iexplore.exe  http://centaoapp01:9080/centricityps/cps /", 1)

Also, do you have any special GPOs for your Citrix boxes?

Thanks ahead of time for any insight.

Posted : September 23, 2014 12:26 pm

mdoak

(@mdoak)

Posts: 92

Estimable Member

This one sounds more like a Citrix setup issue rather than a CPS issue. I think there is a setting somewhere to "limit user to one instance of application" that might be causing your pains. Check this link and try disabling the setting…

http://support.citrix.com/prod.....sk-v2.html

Hopefully that will help.

-Matt

Posted : September 23, 2014 11:07 pm

Brandon Anis

(@novaadvancedortho-me)

Posts: 16

Eminent Member

Topic starter

mdoak said:

This one sounds more like a Citrix setup issue rather than a CPS issue. I think there is a setting somewhere to "limit user to one instance of application" that might be causing your pains. Check this link and try disabling the setting…

http://support.citrix.com/prod.....sk-v2.html

Hopefully that will help.

-Matt

Negative, always have that unchecked as there are users who log into more than one machine at the same time.

Our actual published application didn't change at all from 10 to 12. The only large difference is IE9/CPS10 to IE10/CPS12, nothing in Citrix changed.

Posted : September 23, 2014 11:28 pm

Luladin

(@luladin)

Posts: 25

Eminent Member

Not sure which version you are using for Citrix but try publishing it out from iexplore in the Citrix folder and not Internet Explorer. Should look like this:

"C:\Program Files (x86)\Citrix\system32\iexplore.exe" http://servername:9080/centricityps/cps/

Posted : October 2, 2014 1:55 am

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