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CPS 12 client not launching

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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justinbelcher

(@justinbelcher)

Posts: 130

Estimable Member

Topic starter

I just built a CPS 12 demo environment, complete with a test terminal server, and the CPS client does not launch. The familiar webpage loads in IE, then I am asked if I want to allow Microsoft Windows to make changes to the computer, then I am asked if I want to install the software "GE Healthcare Technologies, Inc.". I answer yes/install and then nothing happens. The client is already installed.

The SQL and Application server are the same machine, Server 2012 R2 with SQL Server 2012. The client is on a Server 2008 R2 RDS machine.

Any suggestions would be appreciated. I feel like I have missed an important component of the install but haven't found anything in the documentation.

Posted : July 7, 2015 1:54 pm

abulsara

(@abulsara)

Posts: 150

Estimable Member

Justin,

From what I can tell, I would check the JBOSS Log (c:\Program Files\Centricity Practice Solution\jboss\server\default\log) to see if something is preventing JBOSS from starting.

Amar

Posted : July 7, 2015 4:00 pm

rfisher

(@rfisher)

Posts: 126

Estimable Member

We had a similar issue and had to run IE as administrator for the jobs file to run.

After that, the client would start up, you don't need to run IE as administrator every time you open the client, just the first time.

Posted : July 8, 2015 2:34 am

justinbelcher

(@justinbelcher)

Posts: 130

Estimable Member

Topic starter

Running IE as administrator for the first time was the ticket. It appears it was installing a registry key. Thank you!

Posted : July 8, 2015 6:13 am

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