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CPS 12 patient profile photo

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

We have been experiencing patient profile photo showing up in the wrong chart after the upgrade to cps12. Any solution? Thanks.

Posted : May 13, 2014 5:20 am

acantu

(@acantu)

Posts: 722

Prominent Member

it might be overlaying, this is usually a display driver issue. I had updated 5 systems video drivers which seemed to fix the problem.

Posted : May 14, 2014 5:03 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

Our staff takes the picture, everything looks fine but right after cropping the photo and attaching it, it changes to an old photo. It happens sporadically and right after our CPS 12 upgrade. We use remote-scan to capture the photo into our terminal server.

Posted : May 21, 2014 11:48 pm

acantu

(@acantu)

Posts: 722

Prominent Member

that is very weird, this would be the first I've heard of this. I have two offices that do the same type of scanning/photo using a webcam, through remote-scan. But that has not happened yet. I would probably try removing the old on before taking a new one. This way the code in the database goes away completely before inputting the new one.

Posted : May 22, 2014 12:24 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

these are patient's without any photo to begin with. It's happening to all two of our photo workstations. And coincidently right after the cps12 upgrade.

Posted : May 22, 2014 1:08 am

acantu

(@acantu)

Posts: 722

Prominent Member

lic08 said:

these are patient's without any photo to begin with. It's happening to all two of our photo workstations. And coincidently right after the cps12 upgrade.

very interesting, i would looking into it a bit more on the database side, make sure they are not sharing, some home the same PID or PatientProfileId which would cause a mix up in the records. Those to should be unique, per the database function, but something to look at.

Posted : May 22, 2014 1:12 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

I don't think it's the database because if you don't save the registration after attaching the photo, it goes back to a blank photo.

Posted : May 23, 2014 12:22 am

acantu

(@acantu)

Posts: 722

Prominent Member

is this happening on terminal/remote connections or FAT clients?

Posted : May 27, 2014 12:39 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

We use remote-scan so it's all thin client. I've seen it happened but i can't replicate it.

Posted : May 27, 2014 12:42 am

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