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CPS 12.09 patch 1 issues/solutions

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CPS, C-EMR, PM

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lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

Hi All, we just upgraded to CPS 12.09 patch 1 from 12.07 over the weekend and wanted to start a post for all the issues/solutions.

Right off the bat after the upgrade problem search crashes every time we search for a dx code. The solution was to reinstall jboss.

Posted : July 13, 2015 3:56 am

JenWagaman

(@jenwagaman)

Posts: 74

Trusted Member

Good to know.

Did you by anychance also apply the 'special' knowledgebase update (in addition to June's regular KB update)?

Posted : July 13, 2015 4:14 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

I'm not aware of any "special" KB.

Posted : July 13, 2015 4:22 am

JenWagaman

(@jenwagaman)

Posts: 74

Trusted Member

I think it was just made available on Friday. This is what the CEMR release notes state it contains (below): (CPS release notes I imagine are similar). They are on the GE service portal page.

(We are about to install in our Test environment, and I was curious if you had done this or not).

• This package contains updates for ICD and CPT codes for CEMR 9.8 to support enhanced problem search functionality
• Enlarged the problem code set by adding approximately 70,000 new problems
• Knowledgebase updates for CEMR 9.8 now have keywords for problem Quick Search and Full Search functionality
• One-to-one mapping of ICD-9 to ICD-10 code. CEMR 9.8.10 (Service Pack 10) will be required for additional problem content:
o Non-billable problem codes will be identified during problem search and will not be selectable for use
o Consistent display of both ICD-9 and ICD10 codes within Problem search and custom problem list by specialty tables

Posted : July 13, 2015 4:33 am

mdoak

(@mdoak)

Posts: 92

Estimable Member

We've run into this before after a service pack (6 and 9 both) and you will probably have to uninstall/reinstall JBOSS (after uninstall, blow away c:\program files\centricity practice solution\jboss for good measure) and reinstall your website. For whatever reason, the CPS website/JBOSS is a house of cards and I haven't been able to find a better solution and the last time I asked GE, they suggested the same thing.

Also, where is SP9 Patch 1 available?? I don't see it in server setup or on the engage.gehealthcare.com website?

Posted : July 13, 2015 4:36 am

lic08

(@lic08)

Posts: 286

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Topic starter

I still don't see the "special" kb. I see a special update release notes under Diagnosis and procedures but i don't see any downloads. Any we did apply the june 2015 kb and the june 2015 icd and cpt codes.

Posted : July 13, 2015 4:49 am

lic08

(@lic08)

Posts: 286

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Topic starter

Another issue is that a bunch of doctors are complaining about locked documents after the upgrade.

Posted : July 13, 2015 5:03 am

JenWagaman

(@jenwagaman)

Posts: 74

Trusted Member

Yes, sorry for confusion, I meant the CPT/ICD update that goes on top of June's KB update.

"Special ICD / CPT Codes Download Package to be added on top of the June 2015 Full Knowledgebase ".

Thanks!

Posted : July 13, 2015 5:05 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

We did apply the special update but we did it before applying the june kb. I wonder what would happen?

Posted : July 13, 2015 5:28 am

Davit

(@davit)

Posts: 1

New Member

Where is SP9 Patch 1? I don't see it on the portal website?

Did I miss something?

Posted : July 13, 2015 2:27 pm

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

I think you have to request patch 1. Also my understanding of the special update is to prepare our systems for SP10.

Posted : July 13, 2015 6:15 pm

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

Yes GE sent us the patch because we needed a fix in the patch that was not in sp9.

Posted : July 14, 2015 4:06 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

Was told by GE that the upgrade affects the hosted claims causing it to freeze at times.

Posted : July 14, 2015 5:35 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

lic08, the SP9 or SP9 Patch 1 caused the freeze? or is Patch 1 fix the freeze?

Posted : July 14, 2015 5:56 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

not sure which but i assumed it was more sp9 with or without the patch.

update:

GE said they have patch it on their end. So we will see.

Posted : July 14, 2015 6:00 am

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