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Topic starter
We have an issue that occurs two to three times a week. CPS on one of our Citrix boxes kicks everyone out in the middle of the day, middle of the night, whenever. The users try to log back in and when they do, CPS gets stuck on the loading screen and doesn't do anything else. We are then forced to reboot that particular Citrix box and all is well. This has been going on since we upgraded to 12.2 and was hoping that it would be resolved in 12.3 with the patch to 12.3.0.2243. It does happen less often but it is still happening quite often. We have a ticket open with GE but have not heard back yet.
Posted : March 27, 2018 12:57 am
To me it sounds like it is loosing connection to the Jboss server. See if you can manually pull up the Jboss website in a browser on the Citrix server when this happens.
Posted : March 27, 2018 2:10 am
We've encountered that - version 12.2. Will be going live on 12.3 + patch no. 2 this coming weekend. Scheduled staggered nightly reboots of RDS machines because of it...
Posted : March 29, 2018 3:57 pm
Just curious if patch 2 is the patch that everyone has been waiting on - wonder how your upgrade went.
Posted : April 3, 2018 2:34 am
would have to analysis the log to know 100% sure what is the issue. You can be losing connection or the Citrix resources are being maxed. But have to really look at the log to see where it is getting stuck on the loading process
Posted : April 4, 2018 5:33 pm
We noticed that if you tried to launch a second centricity session for the same user on the same Citrix server that it would hang up on login. Make sure there are no centricity processes hanging around for the users after they get kicked out.
Posted : April 4, 2018 11:31 pm
Topic starter
thanks Arnold. GE made that same suggestion but our Citrix boxes are far from minimum spec. These are hard wired clients and it isn't just one or two users. This is every user on that box. CPS will crash simultaneously on everyone on that box, they try to log back in and none of them can get back in until we reset the box.
We did just send a log dump to GE yesterday so fingers crossed.
Posted : April 5, 2018 12:27 am
On that note, here is our CPS launch script that I post every so often. This script will kill all CPS processes left behind for a user when that user starts CPS again.
wbusy.exe is a small app that puts a dialog box on the window to inform the user CPS is starting.
@echo on
start Wbusy "Centricity" "Starting Centricity" /marquee
RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8
taskkill /f /fi "USERNAME eq %USERNAME%" /im mbcexec.exe
taskkill /f /fi "USERNAME eq %USERNAME%" /im CPOPM06.exe
taskkill /f /fi "USERNAME eq %USERNAME%" /im ml.exe
taskkill /f /fi "USERNAME eq %USERNAME%" /im CPSBrowser.exe
start /min http://app5:9080/centricitypm/cps/
Wbusy "Centricity" /Stop
-dp
Posted : April 5, 2018 1:21 am
We have upgraded our TEST environment with 12.3 and there is only one user that is having the issue with loading. That would be me. We have a tickets in with GE, but I'd love to know if anyone has found the cause of this issue and been able to confirm it?
Thanks,
Posted : October 16, 2018 5:18 am
Topic starter
GE didn't have anything good to tell us, other than upgrade to the latest version. Doesn't sound as though that helped. Admittedly we haven't done that yet. We have to upgrade our servers before we can do that. With the latest patch coming out in December, I think we are just going to wait.
Posted : October 16, 2018 5:24 am
Well, I found at least one culprit for this, that is if you have your preferences set to launch directly into the chart module, you will have the problem with being stuck on the loading screen.
Posted : October 31, 2018 5:43 am
