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We would be interested in hearing how other CPS PM clients are handling the New visits that haven't had charges come through (which we call missing charges). Any workflows that you have adopted to help address this?
Thanks,
Linda
Posted : June 10, 2016 11:18 am
HI, not sure if this is the same issue but what we found is if a payment is posted after charges have been entered the only way our check out staff can post the payment is if they say ok to a pop up that comes up to ask them if they are OK with deleting charges. The billers were finding no charges on about 40% of our patients. We are looking to change our work flow to perhaps taking all co-pays at the beginning of the visit and not the end.
Posted : June 13, 2016 4:32 am
