Notifications
Clear all
Topic starter
Hi,
We're a multi-specialty practice that upgraded from EMR to CPS in January. We ran on separate PM & EMR for years, with no billing interface, charges were manually keyed in. Now that we're on the CPS platform our billers are stating that we must "delete" Responsible Provider & Referring Provider in the registration screens, just filling in PCP, or it causes problems with billing. They only want Responsible Provider/Referring Provider filled in on the appointment. The problem is the EMR side of runs everything off Responsible Provider (orders, RX, etc) and for all the years we had the standalone EMR we utelized Responsible Provider as our PCP field.
Can some long time CPS users tell me how/where they fill in Responsible Provider?
Thanks
Pat
Posted : May 7, 2014 9:33 pm
We have been on CPS since 2008, currently on CPS 11, getting ready to upgrade to CPS 12. Since we were never on the "stand alone", I can imagine this is a drastic change for you in functionality.
We are also a multi-specialty practice. Unfortunately, in Registration, our practice does not use the Responsible Provider field (because of billing issues) or the Referring field (since this can vary). Please note, if your practice is using the "quick reg" option in their work flow, the name of the provider on the schedule they are doing the "quick reg" from will automatically fill in as the Responsible Provider in Registration. This continues to be an issue for us since the schedulers sometimes forget to remove it.
If you are scheduling from a Responsible Providers schedule, that provider will be auto fill as the Responsible Provider on the appointment, but if you are scheduling from a Scheduling Resources schedule, the scheduler will be prompted to fill in the Responsible provider field.
We also have a lab interface, and when placing orders in the Orders module if there is a provider listed in the Responsible Provider field in Registration, the lab order will default to that provider instead of the ordering provider (big problem!).
Also, since there is not a Referring provider field available on the Schedule, it makes it very difficult to report and bill. Our schedulers put the referring provider name in the appointment notes, and our billers have to read the notes to find out who the referring provider is (big flaw in my opinion) .
We were hoping that there might be some fixes to these problems in CPS 12 however does not appear to be. 
Posted : May 8, 2014 1:18 am
