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Topic starter
I have an end user getting the following error message when trying to edit a document in CPS:
"Someone is signing or editing this document"
How do I unlock the document?
Thanks!
Posted : September 7, 2016 3:39 am
What I do is make sure that all others are out of the note. Open the note and place it on hold agtain assuring that I have the sign clinical list changes box checked. That has unlocked the note in many instances. If that does not work reaching out to GE via an SR will get further assistance and they can usually unlock it inteh background
Posted : September 7, 2016 7:41 am
Have you tried the Centricity Admin Toolbox app? It has helped us many times in unlocking documents that were unsignable.
Posted : September 7, 2016 8:08 am