mj2718 said:
Teresa, GE has responded but they have told us that no other customers have reported the problem that we are experiencing. We have multiple databases and we are seeing it in multiple databases. We are actively working on this with our VAR and GE but they have not been able to identify any resolution. We've sent logs to GE. The difficulty is that we have not been able to reproduce the problem at will. It's very random. Our docs think it's related to adding prescription on patients that have a large number of meds. We have told GE this is a patient safety issue becuase when the meds disappear, they physician is unable to review medications in the chart update and the medications no longer print in the Chart Note.
These are the symptoms when the problem occurs:
-Medications disappear from the Prescriptions form
-Medications are no longer displayed in the Text Translation of
the chart note
-Medications are no longer displayed in the Med Update window
when clicking “Change/Update Meds” button from a form
The providers have to either close the Chart module or log out of Centricity to get the meds to reappear.
-matt
We are having this problem and have had it since upgrading to 10.1.3 in October. Our GE rep and our support tech have both admitted the issue and tell us it is being worked on. I have gotten the impression that when CPS 11 is release initialy it may not be fixed but will be in a Service Pack soon. We have been having weekly updates from our GE Rep (Sales) and have expressed our displeasure at initially being told nobody else was having the problem and then being told it will be fixed in CPS 11 and then having it implied that will only occur in the 1st SP to 11. It has gotten to the point in our office (which has been on this program since 2000) that many ofour users are agitating for looking for different software as a last resort.
Please understand that the future "promises" are not sure things but come from sales people. Maybe engineering is nearer to a fix than others in the organization realize or just may be further from a fix than they understand.
The program is genrally a very good one we believe but the cycle of fix one issue, break another is getting trying.
CHUG is coming and perhaps many of us should collar GE personnell and express our frustration. It certainly seemed to change the attitude of our reps when we did this 2 weeks ago by phone. They went from Pollyanna to a subdued attitude in our long discussion.
One more thing. We users have put a major load on the developers asking for neat things but perhaps we shoud back off for a few months and quit asking forthe mon while they catch up with Government mandate changes and also fix the current issues. The program is so big and complicated that when they try to fix an issue they break something else.
Warren B. Scott, MD (Retired)
Family Medicine of Mt. Pleasant
Mt. Pleasant, Iowa
Posted : January 3, 2013 3:28 am
