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CVS Crashing- 9.8 SP4

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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Stacey LaGrange

(@slagrang)

Posts: 185

Reputable Member

Topic starter

Does anyone know why printing the CVS crashes Centricity sometimes? Is it only when there is a problem of History of Smoking in the patient's list and there is an issue with that particular code crossing (sometimes)? That is what one hospital told us and they have stopped printing these and are printing handouts. Another hospital told us that they don't know why it crashes so they just stopped printing them.

Posted : August 27, 2014 3:30 am

JillSnider

(@jillsnider)

Posts: 110

Estimable Member

You might need to perform the following SQL command. I use SQL Developer. A lot of the GE support people use inline SQLPlus. Either way, this *may* fix your problem. I thought this was an SP5 issue but may relate to SP4.

insert into ml.xsldata (xslid, description, data, CREATEDATE) select xslid, description, data, createdate from tut.xsldata where xslid=2;

Posted : September 5, 2014 11:07 am

Stacey LaGrange

(@slagrang)

Posts: 185

Reputable Member

Topic starter

Thank you I will check this out. For some reason this problem seems to have gone away on its own. It may have been related to us switching 50% of our users over to Citrix, we had to resolve a few print driver issues along the way.

Posted : September 7, 2014 9:38 pm

mboulerice

(@mboulerice)

Posts: 73

Estimable Member

Stacey LaGrange said:

Does anyone know why printing the CVS crashes Centricity sometimes? Is it only when there is a problem of History of Smoking in the patient's list and there is an issue with that particular code crossing (sometimes)? That is what one hospital told us and they have stopped printing these and are printing handouts. Another hospital told us that they don't know why it crashes so they just stopped printing them.

Posted : September 10, 2014 3:06 am

mboulerice

(@mboulerice)

Posts: 73

Estimable Member

Stacey, when did you go to SP4? Our providers have stopped using the CVS that GE put in EMR 9.8 because it crashes the EMR about 1/4 of the time. I thought I heard there was a fix for it in SP4??

Posted : September 10, 2014 3:08 am

Stacey LaGrange

(@slagrang)

Posts: 185

Reputable Member

Topic starter

We went right to SP4 when we installed 9.8. I do think that this issue was just related to Citrix, since it isn't happening to us anymore. We had to put so many people on Citrix at once that it took awhile to iron out all the printing issues.

Posted : September 10, 2014 3:17 am

JillSnider

(@jillsnider)

Posts: 110

Estimable Member

We are on SP5 which does provide a MUCH better format for the CVS. However, we did experience crashes. We had to reinstall JBoss and now it works. (Install Service Layer as well).

Not sure if this is the solution for SP4.

Posted : September 10, 2014 4:47 am

mboulerice

(@mboulerice)

Posts: 73

Estimable Member

Jill, was it crashing when they printed the GE CVS? Was it frequent?

Posted : September 10, 2014 4:55 am

mboulerice

(@mboulerice)

Posts: 73

Estimable Member

Jill, I don't find anything on the portal about SP5 for EMR 9.8. Is it out yet for general availability?

Posted : September 10, 2014 5:13 am

JillSnider

(@jillsnider)

Posts: 110

Estimable Member

The crashing was EVERY time with SP5 printing out the CVS. Once you get it to work, it looks great though.

I guess we were "early adopters" for SP5. (lucky us). 🙂

Beware of the install for SP5 if you use the jobs.txt file (I mention this in another thread).

Posted : September 10, 2014 5:32 am

mboulerice

(@mboulerice)

Posts: 73

Estimable Member

I already copied and pasted your notes about SP5 to our install guy! Thanks

Posted : September 10, 2014 5:41 am

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