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Topic starter
My providers are telling me when they eRx specific prescriptions (i.e. Lyrica) they get a printed page that is a CareHealth patient discount card 1 pager.
The print out lists where the script was sent and states by presenting this printout you could save money on the prescription.
Does anyone know where/how it is controlled whether this "Discount Card" page is printed or not?
Thanks,
Mike
Regional Brain and Spine
Posted : October 14, 2019 3:40 am
Maybe this has been fixed but the last demo I watched on 12.3 stated that there was no way to turn this feature off and that it would display the message that a coupon was printed even if there was no coupon to print. We are currently on 12.2.2 and this was one of the "cons" I marked on my list for upgrade.
Posted : October 14, 2019 6:03 am
Topic starter
Jessica,
We are on 12.3.2 and if there is a way to turn it off I can't find it.
Thanks for your response.
Mike
Posted : October 14, 2019 9:11 am
The release documentation for 12.3 had this to say about disabling the discount printouts.
Disabling medications discounts and alerts
After signing, discounts print or are automatically transmitted with e-prescriptions to the patient’s pharmacy. If your clinic prefers not to participate in medications discounts and alerts, contact Centricity Services at 888.436.8491 to disable this feature.
IMPORTANT: Requests to disable this feature must be made by clinics or healthcare organizations, not by individual providers.
Posted : October 15, 2019 1:27 am
