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Centricity Freezing in Citrix

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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dthunder5438

(@dthunder5438)

Posts: 6

Active Member

Topic starter

I have a 6.5 Xenapp farm as well as a 7.8 Citrix farm. My users are experiencing application freezing in both farms. To this point I have not been able to track down what is causing this freezing. At this point I am literally logging off 20 sessions a day. The sessions look perfectly fine on the server side but the user cannot get the application to move or close on the client side. Has anyone else experienced this issue?

Posted : August 25, 2016 5:07 am

BrianAPHN

(@brianaphn)

Posts: 106

Estimable Member

Were is CPS does the freezing appear? Does it happen to be when you are opening a flag that is attached to the patient's chart? This happens to me about 90% of the time if I open a flag attached to a patient's chart. The screen will double or triple overlay and appear frozen, and never actually take me into the patient's chart. If I click on the Chart button it will take me into the patient's chart from the flag and everything is fine. This happened to me every so often since moving to CPS 12, but since this last update to 12.0.12 I have this issue 90% of the time.

Posted : August 25, 2016 6:13 am

dthunder5438

(@dthunder5438)

Posts: 6

Active Member

Topic starter

I am seeing this in Charting, Registration, Billing and Scheduling. Pretty much anywhere in the system I have seen this issue. We are currently running on 12.0.12 as well. I have gone through every troubleshooting procedure I know of to try and track this down. It doesn't seem to be tied to server resources, to anything in VMware, and I'm not seeing errors in any of the server log files. It just doesn't make any sense.

Posted : August 25, 2016 6:19 am

BrianAPHN

(@brianaphn)

Posts: 106

Estimable Member

hmmm. Are there any popup alerts in these chart that are not coming forward and are being hidden by the current screen overlay if its in full screen mode.

Posted : August 25, 2016 7:53 am

dthunder5438

(@dthunder5438)

Posts: 6

Active Member

Topic starter

No. We have been aware of the popup issue for a couple years now. Our users know how to avoid that. This is a complete freezing of the Centricity session and it doesn't seem to matter what the user is doing inside the citrix session. I can tell you that it is much worse with the newest Citrix receiver client. We had to roll back our client side to receiver 13.4

Posted : August 25, 2016 8:21 am

chews on straws

(@jwollard)

Posts: 46

Trusted Member

Couple of things here:

- I found that VSS backups of my SQL database caused random freezes and lockup for the application. I had to use a storage level backup to get a good 'during the day' backup of my system. If you are using DPM, AppAssure, or another else that quiesce the database, you may want to not do that during the day.

- I wrote this script that will let users 'reset themselves' They do not have to be local admin or admin on the citrix/terminal server to reset themselves. This lets people self fix which helped us.

Here is a link to the script

Posted : August 25, 2016 8:57 am

dthunder5438

(@dthunder5438)

Posts: 6

Active Member

Topic starter

We had that problem when we first purchased AppAssure a few years ago. We were trying to sneak in a midday backup but we were locking everyone up during that period. We have only been backing up at midnight since then. Thanks for the script.

Posted : August 25, 2016 9:14 am

tnc

(@tnc)

Posts: 517

Honorable Member

Dthunder, FYI, Dell Data Protection, Rapid Recovery version 6 (Formerly Appassure) now does agentless backups of virtual machines. Assuming you are virtual, if your infrastructure can support a mid-day snapshot then you could get your backup.

You would need to start your imaging from scratch though, as the agent and agentless versions are not compatible. You can still run with an agent just like always. If you have Exchange, don't run agentless even if virtual, as your logs won't truncate. They are working on this. Agentless is pretty impressive.

Mike Zavolas
Tallahassee Neurological Clinic

Posted : August 29, 2016 4:45 am

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