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I have two questions related to Case Management:
1. We have noticed that tickets that include a case attached will always error out with a retrieval error when trying to retrieve charges by batch from the Centricity EMR. Is anyone else experiencing this problem? The case is attached on the appointment. In order to retrieve charges, the billing ticket must be opened and charges must be retrieved from within the ticket.
2. Has anyone else noticed that the employeer, insurance carrier, and insured's information become uneditable when the PM database is hard closed for the month? This appeared to begin happening when we upgraded to CSP10. This makes things very difficult if the case information was accidently entered incorrectly. Anyone know of a 'fix' for this, so that these fields don't grey out after hard closing?
Thanks!
Posted : May 29, 2012 6:09 am
2) Sorry to be the bearer of bad news, but I logged a service request about this when we upgraded in December. The response I received was
"If you are trying to modify the expiration date within the case under the Employers information and the information is greyed out, then this is a new functionality to CPS 10 and case management. Whenever a case is associated to a visit that has been filed, the Employer information will be locked down to protect historical information and a new case would need to be created to make any necessary changes."
In other words, this was an intentional change GE made to the functionality and there is no way around it.
Posted : May 29, 2012 6:21 am
