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Crashes after CPS 11 upgrade

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Topic starter

We upgraded to CPS 11 from CPS 9.5 in May, 2013, and have had many problems with the chart module crashing. We have GE support engineers pulling their hair out trying to find out why we keep having these errors, and how to fix them. What I wanted to know is if anyone else is having similar problems?

It is mostly affecting our docs. They will be in the middle of updating a patient's chart, when Centricity will crash. There is no specific workflow that is causing the crashes. We have even had several crashes when nobody was touching the computer; we were standing there looking at the screen. We are averaging 11.5 crashes every day, and multiple error messages.

Has anyone else had ongoing problems with Centricity 11 crashing?

Thanks for your input

Scott Gamble

Mid Louisiana Surgical Specialsits

Posted : August 28, 2013 2:03 am

georgea

(@georgea)

Posts: 76

Estimable Member

Scott,

Hi there, we recently upgraded to CPS 11 as well. Here are a number of things to do to help the issue. I have not been able to solve it completely but it is definitly happenign a lot less. We a

1. Give full access rights (Permissions) to the "Centricity Practice Solutions" folder in Program Files on the C: Drive for your domain users and the user that logs into the machine.

2. Run "regbin" located int he Centricity Practice Solutions folder under client

3. Only use IE 9, DO NOT USE IE 10

4. In preferences in the chart open up Patient Charts, select Documents, change the "Docuemtn Display section to 6 months or even lower. (This helped a lot of our chart crashes)

5. In preferences in the chart open up System, applicaiton and uncheck automatically send error reports to GE Healthcare.

6. Make sure you have at least 4GB of RAM, good video card, 1GB video card would be best, and they have a 100MB network connection to your switches.

7. In your trusted sites in IE, make sure the server that your DB and APP is on is in there.

Just some thoughts, hope this helps!

George

CCRM

Posted : August 29, 2013 1:17 am

glamontagne

(@glamontagne)

Posts: 89

Estimable Member

Hi George,

I actually read somewhere in the system requirements that 1Gb network connections were required for fat clients.

Gary

Posted : August 29, 2013 1:58 am

georgea

(@georgea)

Posts: 76

Estimable Member

Gary,

I read that to and heard that but man what a giant cost to a hospital or any location over 200 workstations. I might try that here with just a few of my work stations to see if it helps.

Thanks!

George

Posted : August 29, 2013 2:04 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Topic starter

George,

Thanks for the list. We've done most of these things, but will look at the rest.

We do have a gigabit network, and upgraded our switches to enterprise-class switches (loaners) that eliminated one of our errors, but that is a HUGE expense that we don't want to spend. Besides, that was only one of the errors we are getting!

Thanks,

Scott

Posted : August 29, 2013 2:12 am

acantu

(@acantu)

Posts: 722

Prominent Member

It doesn't work, I even have fiber flowing through an office on a Solid State Server and still same results. I have built custom applications to work around major issues like signing off documents faster, etc... but it is just bad programming on GE side.

Posted : October 9, 2013 6:53 am

georgea

(@georgea)

Posts: 76

Estimable Member

I agree Arnold and what I think is bad is the fact that they quickly move off a particular version (i.e: CPS 11) and start working on CPS 12, 13, 14, 15.. and are so eager to build out the next version that they forget they need to ensure the current one goes smoothly. This type of business is extermely frustrating and demostrates what a giant company will do when profits out number customer care.

Posted : October 9, 2013 8:07 am

acantu

(@acantu)

Posts: 722

Prominent Member

Yes, i am actually in the process of building an overlay application for the providers, which will allow them to quickly do what they need to do in the room without having to use CPS, and it is integrated so if they were using CPS in the room. I think that makes sense... Anyhow, that is what I am doing for our office, in the developmental planning right now, but hopefully it can be completed in the next few months or so.

Posted : October 9, 2013 8:10 am

georgea

(@georgea)

Posts: 76

Estimable Member

Arnold, that is great, is this something you would be willing to demonstrate some day? I would like to see what you have in mind, will you be using some sort of .asp object orientate front end or something different? We are not having the issue occur as much here and I think with fine tunning the machiens to optimal performance has helped but we still ahve periodic crashes.

Will you be going to CHUG in SF? Maybe we could discuss there?

CCRM

George

Posted : October 9, 2013 8:15 am

acantu

(@acantu)

Posts: 722

Prominent Member

Of course I can demonstrate when it is completed. You might want to check out my website cause I already DocViewer for CPS to help sign, unsign, remove, file in error, route batch documents from desktop and patients chart. http://www.arnoldcantu.com

I will not be going to CHUG, I have never been to one, nor do my providers seem interested in sending me to them. I wish I could go though. I am in California and about 3 hrs from SF. But feel free to shoot me over an email anytime to discuss anything you like. [email protected]

Posted : October 9, 2013 8:19 am

swhite

(@sbrooks)

Posts: 84

Trusted Member

We upgraded from 9.5 to 11 about 6 weeks ago.

We were running pretty well with a few chart crashes each day for the first 3 weeks. We would see odd things like MEL script in the patient banner about blocked assignments and other odd things with forms.

After implementing a fix for those odd things, we are experiencing at least two system-wide crashes every day.

I am wondering if anyone has tried to pull out all their customizations out of the system to see if that stopped the chart crashing.

Posted : October 10, 2013 2:58 am

acantu

(@acantu)

Posts: 722

Prominent Member

swhite said:

We upgraded from 9.5 to 11 about 6 weeks ago.

We were running pretty well with a few chart crashes each day for the first 3 weeks. We would see odd things like MEL script in the patient banner about blocked assignments and other odd things with forms.

After implementing a fix for those odd things, we are experiencing at least two system-wide crashes every day.

I am wondering if anyone has tried to pull out all their customizations out of the system to see if that stopped the chart crashing.

Our test environment does not have any custom add-ons and still does the same thing.

Posted : October 10, 2013 3:02 am

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