Hello everyone, I've been registered for a while here, but this is my first post. I work in IT for a multi-specialty healthcare provider in Southeast Missouri. We currently run CPS 10.1.3.300 and experience tons of freezes and hangs on Windows 7. Windows XP was not immune to these issues, however 7 does experience the problems more. We have users every day who have issues simply getting into CPS and/or EMR. Here's a breakdown of some of the freezing issues we have:
1. When opening CPS, the browser opens but the login screen never appears.
2. After putting in your password for CPS, you just get the spinning wheel and the login screen never disappears and the menu never loads.
3. When printing receipts from the Billing module, the cursor just spins for long periods of time and you never can print.
4. When opening chart, you will sometimes get the 2 (duplicate) icons on the taskbar, but the Chart module never pops up. This typically results in having to reboot the computer.
I could go on with these types of issues and similar results from different modules and screens, but i'll spare you. I've gone as far as downgrading Internet explorer (9 to 8), downgrading .net framework (from 4.5 to 4) as well as many other tests trying to figure out the issue with no results. And oddly, sometimes a user will have no problems all day, and the next day they have nothing but problems. Our computers meet and exceed minimum requirements set forth by GE. One thing i have figured out is that if you kill explorer while the program is hung, the hanging module will either start working suddenly or crash. This works and is a much better solution than restarting the computer. And oddly, during this explorer does not crash or hang itself, just CPS/EMR. I can litterly let CPS sit there for 10 minutes with the cursor spinning and then kill explorer, the program will almost immediately pick up where it left off or crash (usually just continue). As a "remedy" i have created a batch file that the user can run when GE hangs. The batch file simply kills and restarts explorer. And while this is not a fix, it does help keep stress levels down when these situations occur.
Now that I've rambled on for a bit, i have a few questions. A) Do any of you experience these types of issues? and B) How do you address it or have you figured out any workarounds or fixes for this? Thanks in advance!
Posted : May 9, 2014 7:42 am
