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DLL has stopped working

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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bwebb

(@bwebb)

Posts: 40

Trusted Member

Topic starter

Has anyone received the below error? We are getting it on EMR and PM side of CPS.

Centricity Practice Solution DLL

Centricity Practice Sollution DLL has stopped working

A problem caused the program to stop working correctly. Please close the program.

Close the program

The only option is to click close the program and then the EMR crashes.

Posted : August 31, 2016 4:44 am

ljburnham

(@ljburnham)

Posts: 331

Reputable Member

On a daily basis, sometimes twice a day. GE had no answer as to why.

Posted : August 31, 2016 5:04 am

mfretwell

(@mfretwell)

Posts: 14

Eminent Member

Are you by chance using Dragon?

Posted : September 6, 2016 9:22 am

bwebb

(@bwebb)

Posts: 40

Trusted Member

Topic starter

Yes. Our Providers use Dragon. But we also have RN's and MA's who have the same error.... It also happens to one user in our billing department.

Posted : September 6, 2016 9:27 am

mfretwell

(@mfretwell)

Posts: 14

Eminent Member

What version of CPS is your environment running and are the crashes sporadic or is it something you've been able to reproduce in any way?

For what it's worth when we experienced the issue it was related to Dragon. We had to go into C:\ProgramData\Nuance\NaturallySpeaking and edit the nsapps.ini field "emrter" to -1. This stopped the crashing for providers that were experiencing the issue.

Posted : September 6, 2016 9:46 am

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