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I have a few providers who encounter this pop-up, "The selected code is not in the system. Please ensure you have installed the latest Knowledgebase" when searching for a specific diagnosis. For example, Cat Bite and Domestic Violence.
I have been checking for Domestic Violence after every KB update since January 2017 and it still is not in the system. I have posted this question in the ICD-10 Community but haven't received a response. Anyone else encounter this from time to time? If so, were the missing diagnosis' entered after your KB update? Anyone have an open SR I can add to?
Posted : May 2, 2017 7:53 am
I have encountered this type of issue in CPS as well, and to fix this I did the following:
After clinic hours:
- Go to this folder on your Application server:
C:\Program Files\Centricity Practice Solution\jboss\server\default\Solr (OK to delete this before you stop the Jboss service)
- Delete the centricitypsFS, centricitypsPM, centricitypsQS folders.
- Stop Jboss service. Wait 3 minutes for service to clear memory.
- Start Jboss service. Give time to fire up, logon, search for the code in Problem search.
This resolved my issues, hopefully it will help with your situation.
Posted : May 2, 2017 7:57 am
Cat bite is no longer a specific enough code for billing.
They can choose: W55.01 and drill down from there.
Same for Domestic Violence
They can choose T74.11 , then drill down from there.
Laurie
Posted : May 2, 2017 8:26 am
