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Dragon 360 Freezing Up Centricity (CPS 12 - via Citrix)

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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wilmot.lott

(@wilmot-lott)

Posts: 1

New Member

Topic starter

We are running Centricity 12 from Citrix.

When one of our doctors is trying to dictate using Dragon 360 it has a tendency to freeze up the Dragon processes, which also freezes up the Centricity session.

We can manually close out the Dragon processes to free up Centricity, but after that happens you have to run the vSync restoration patch for Dragon 360 to get it working with Centricity again.

Anyone seen this before? Any ideas for fixing?

Posted : December 1, 2016 9:39 am

BrianAPHN

(@brianaphn)

Posts: 106

Estimable Member

Wilmot,

I don't know if this will help with your issue or not. Its the only thing I can remember that can from GE about Dragon. This was for 12.0.12 and is in those release notes.

Fixed an issue where Dragon crashed when turning on the microphone. If you had

previously changed the settings of the Dragon nsapp.ini file for emrTer from 9 to -

1, you will need to change it back to 9:

a. Close Dragon.

b. Depending on your version, navigate to:

C:\ProgramData\Nuance\NaturallySpeaking12

or

C:\ProgramData\Nuance\NaturallySpeaking11

c. Locate and open the file nsapp.ini.

d. Use Ctrl+F to search for “EmrTer”.

e. Change the value of this entry to 9, then save and close the file.

f. Relaunch Dragon and test.

This change will need to be made on every machine where Dragon is installed

and you previously changed the setting. SPR 66690

Posted : December 6, 2016 9:44 am

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