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We are experiencing an issue where our users are being prompted to provide an override reason for green level interactions. Has anyone been having the same problem, particularly after installing the May 2017 knowledge base update? If so, has anyone found a solution?
Thank you.
Posted : July 3, 2017 4:22 am
We get this issue intermittently.
I think the biggest thing is to lock down the drug interactions in the administration module. Don't let any user have less-strict interaction warnings.
As for it just happening after the May KB, perhaps a specific drug has new interactions, so patient who hasn't had the new override marked, will get prompted. This is just a hypothesis.
-James
Posted : July 3, 2017 4:34 am