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EMR freezing, not responding

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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ganewman

(@ganewman)

Posts: 25

Eminent Member

Topic starter

We are running EMR 9.12.1_7/SP 1 from a Citrix environment. Our encounters use VFE forms. I am getting many complaints from clinical users and providers that the EMR is freezing, not responding, or very slow when documenting an encounter. Sometimes the screen goes grey and the user cannot do anything.

Is anyone else getting similar complaints from users?

Posted : June 8, 2018 1:55 am

gibsonmi

(@gibsonmi)

Posts: 827

Prominent Member

If the freezes and crashes occur when I user is adding or updating a field in a VFE form, then I would check the code in the VFE form. Its easy to code a form so that changes a field throws MEL into a endless loop and the end user sees the behavior you describe. Sometimes only certain scenarios with specific patient data can these issues to, so you may see an issue in one patient and the same task on another patient works fine. If it is reproducible, turn MEL tracing on right before you make the encounter crash and have your VFE developer look at the trace logs. You should have enough information there to find the root cause if the form is the problem.

Posted : June 8, 2018 2:07 am

[email protected]

(@jrodriguezwebsterorthopedics-com)

Posts: 41

Trusted Member

yea, id say something is wrong with the form.... I had this happen when 1 form had conflicting code to another form in the encounter template... try opening the single form by its self and see if it happens...

Posted : June 8, 2018 2:55 am

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