Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

EMR freezing, not responding

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

3 Posts

3 Users

0 Reactions

57 Views

RSS

ganewman

(@ganewman)

Posts: 25

Eminent Member

Topic starter

We are running EMR 9.12.1_7/SP 1 from a Citrix environment. Our encounters use VFE forms. I am getting many complaints from clinical users and providers that the EMR is freezing, not responding, or very slow when documenting an encounter. Sometimes the screen goes grey and the user cannot do anything.

Is anyone else getting similar complaints from users?

Posted : June 8, 2018 1:55 am

gibsonmi

(@gibsonmi)

Posts: 827

Prominent Member

If the freezes and crashes occur when I user is adding or updating a field in a VFE form, then I would check the code in the VFE form. Its easy to code a form so that changes a field throws MEL into a endless loop and the end user sees the behavior you describe. Sometimes only certain scenarios with specific patient data can these issues to, so you may see an issue in one patient and the same task on another patient works fine. If it is reproducible, turn MEL tracing on right before you make the encounter crash and have your VFE developer look at the trace logs. You should have enough information there to find the root cause if the form is the problem.

Posted : June 8, 2018 2:07 am

[email protected]

(@jrodriguezwebsterorthopedics-com)

Posts: 41

Trusted Member

yea, id say something is wrong with the form.... I had this happen when 1 form had conflicting code to another form in the encounter template... try opening the single form by its self and see if it happens...

Posted : June 8, 2018 2:55 am

Share:

24 Forums
9,940 Topics
39.9 K Posts
0 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

Powered by wpForo Powered by wpForo version 2.4.0