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Faxcom issue

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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JBell

(@jbell)

Posts: 285

Honorable Member

Topic starter

We upgraded to 12.3.3 this past weekend and our faxcom server settings will not work. Within CPS if we try to enter the faxcom server under System > Faxcom we get a popup indicating:

Error occurred in class , method CRebarToolBar::OnNcCreate

We have tried deleting and recreating and even tried a know working queue from another database with no luck.

Has anyone else seen this and have any suggestions?

Thanks - Janet

Posted : September 23, 2019 6:47 am

dmcintire

(@dmcintire)

Posts: 48

Trusted Member

Contact Biscom support. There isn't a problem I have ever had they they weren't able to fix. They are very knowledgeable about the interactions between Centricity and their product.

https://www.biscom.com/contact-support/

Posted : September 23, 2019 7:17 am

vandeber

(@vandeber)

Posts: 19

Eminent Member

Well we got out answer to the issue creating the errors.

To make everyone aware Biscom has a known bug they found that is creating issues with their latest release of Faxcom Suite for Windows, 10.3.1.1.

Do not upgrade to this build, their support let us know they are working on a new build to resolve this issue and it should be ready in a couple weeks. There is a patch to fix the client side but the fax status returns are still not working right until the new build is ready.

Posted : September 23, 2019 7:24 pm

jennfranco

(@jennfranco)

Posts: 24

Eminent Member

Did you hear about a new release available that fixes this issue?

Posted : November 5, 2019 3:45 am

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