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Has anyone experienced any issues where one user sends a flag that is attached to a patient chart to another user. The flag will show in the patient chart with who sent it and the user it was sent to but does not show up on the recipient desktop.
Posted : August 25, 2016 7:47 am
On the Alerts / Flags tab, click on the organize button and compare the setting to another user that flags are working properly. I have had users in the past accidently change a setting that can cause issues.
Brian
Posted : August 25, 2016 8:21 am
We've seen this happen a few times. I entered a ticket with GE and it ended up that a NULL value was being stored in the database in the STATUS column.
If you run a SQL query, you can find them and update the Status:
select * from FLAG where STATUS is NULL and FROMUSER IS NOT NULL
to find the flags, then we ran this once we had the flag ID:
begin tran
update FLAG
set STATUS='1'
where ID='id here'
commit
It re-activates the flag. GE hasn't been able to explain what causes it, though.
Posted : August 25, 2016 9:00 am
Does the recipient have location permissions that are correct? I only ask because I have seen this when the location permissions weren't granted for a certain user. asears could be correct and it could be something else but i would at least try the locations first.
Posted : August 25, 2016 10:12 am
I've had it where users unintentionally "hid" flags from other users. From the Desktop on the flags tab click the Organize button. Double check flags sent from "anyone" and today vs all dates. You can also check your desktop preferences as well since there is a difference between flags you see on your desktop summary versus the flags tab on your desktop.
Additional, within the patient chart, go to the flags/alerts tab and click on organize to ensure you are including hidden alerts flags and also seeing all dates from all users.
Hope this helps!
Posted : August 25, 2016 5:06 pm
Topic starter
Thank you all for your assistance. It has all been helpful..
Posted : August 29, 2016 2:49 am
I've tried running this and got results but cannot find them because I need to identify the users and need to query for them specifically. Can anyone help me?
Posted : August 31, 2016 3:29 am
I've tried running this and got results but cannot find them because I need to identify the users and need to query for them specifically. Can anyone help me?
Posted : August 31, 2016 4:12 am
I've tried running this and got results but cannot find them because I need to identify the users and need to query for them specifically. Can anyone help me?
Posted : August 31, 2016 4:21 am
