Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

Flags Not Showing up on recipient desktop

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

9 Posts

6 Users

0 Reactions

111 Views

RSS

bwebb

(@bwebb)

Posts: 40

Trusted Member

Topic starter

Has anyone experienced any issues where one user sends a flag that is attached to a patient chart to another user. The flag will show in the patient chart with who sent it and the user it was sent to but does not show up on the recipient desktop.

Posted : August 25, 2016 7:47 am

BrianAPHN

(@brianaphn)

Posts: 106

Estimable Member

On the Alerts / Flags tab, click on the organize button and compare the setting to another user that flags are working properly. I have had users in the past accidently change a setting that can cause issues.

Brian

Posted : August 25, 2016 8:21 am

asears

(@asears)

Posts: 49

Trusted Member

We've seen this happen a few times. I entered a ticket with GE and it ended up that a NULL value was being stored in the database in the STATUS column.

If you run a SQL query, you can find them and update the Status:

select * from FLAG where STATUS is NULL and FROMUSER IS NOT NULL

to find the flags, then we ran this once we had the flag ID:

begin tran update FLAG set STATUS='1' where ID='id here' commit

It re-activates the flag. GE hasn't been able to explain what causes it, though.

Posted : August 25, 2016 9:00 am

aroberts

(@aroberts)

Posts: 176

Reputable Member

Does the recipient have location permissions that are correct? I only ask because I have seen this when the location permissions weren't granted for a certain user. asears could be correct and it could be something else but i would at least try the locations first.

Posted : August 25, 2016 10:12 am

angelahunsberger

(@angelahunsberger)

Posts: 290

Reputable Member

I've had it where users unintentionally "hid" flags from other users. From the Desktop on the flags tab click the Organize button. Double check flags sent from "anyone" and today vs all dates. You can also check your desktop preferences as well since there is a difference between flags you see on your desktop summary versus the flags tab on your desktop.

Additional, within the patient chart, go to the flags/alerts tab and click on organize to ensure you are including hidden alerts flags and also seeing all dates from all users.

Hope this helps!

Posted : August 25, 2016 5:06 pm

bwebb

(@bwebb)

Posts: 40

Trusted Member

Topic starter

Thank you all for your assistance. It has all been helpful..

Posted : August 29, 2016 2:49 am

Palko

(@palko)

Posts: 132

Estimable Member

I've tried running this and got results but cannot find them because I need to identify the users and need to query for them specifically. Can anyone help me?

Posted : August 31, 2016 3:29 am

Palko

(@palko)

Posts: 132

Estimable Member

I've tried running this and got results but cannot find them because I need to identify the users and need to query for them specifically. Can anyone help me?

Posted : August 31, 2016 4:12 am

Palko

(@palko)

Posts: 132

Estimable Member

I've tried running this and got results but cannot find them because I need to identify the users and need to query for them specifically. Can anyone help me?

Posted : August 31, 2016 4:21 am

Share:

24 Forums
9,940 Topics
39.9 K Posts
1 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

Powered by wpForo Powered by wpForo version 2.4.0