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Topic starter
I am curious how other practices are handling this. Our physicians don't need to see patients in a global period. They usually ship them off to see the mid-level for follow up care. The problem is, sometimes it doesn't happen that way. Check out schedules them incorrectly or the patient calls back says they need to reschedule and they get put back on the physician's schedule.
How does your practice handle it? Our physicians are getting pretty annoyed with seeing patients in a global period that they referred to a mid-level. Its why they are there.
Do you have a protocol? Some sort of popup? Some way to track the patient? Any insight would be greatly appreciated.
Posted : March 26, 2015 4:07 am
I'm probably not the best to reply to this because I'm in IT. I'm looking at it from the perspective of "how can technology help with this?"
That said, technology generally can't fix human issues. This sounds to me on the surface primarily like a protocol training issue. If a pt calls to reschedule, why would the provider level be changed? If protocol says all follow ups are with a mid-level, why isn't that occurring?
As far as check-out scheduling, perhaps the provider could explicitly refer the patient to a mid-level, or place an order for a mid-level f/u in the original OV to avoid confusion.
Posted : March 26, 2015 5:55 am
Topic starter
yea, I am right there with you with the training. A quick look into the patient's registration would show that the patient is scheduled with the mid-level for a fov. The patient calls and states "I need to reschedule my appointment with Dr Smith," they just assume that's who they are seeing and put them on the schedule. I am just curious if anyone else is working with this issue as well and how they address it.
Posted : March 26, 2015 6:06 am
