We have random patients that are unable to see anything on their Surescripts patient portal. No demographics show up and no documents or results. In the past, GE told us if a CVS is unable to be created, that will cause the portal to not function correctly. Does anyone know how to fix this? I have a ticket in with GE as well but I have my doubts there is a fix. The error states :
Could not generate CCDA for CVS
EmrServiceLayerException: A system error has occurred. Please contact your system administrator for assistance. (Exception ID: CENCENTVAPP1511204729594)
at GEHC.Centricity.EMR.Model.ServiceLayer.EmrWebServiceClient.CallWebService[TReturn](Func`1 webServiceCall)
at GEHC.Centricity.EMR.Model.ServiceLayer.EmrWebServiceClient.GetVisitSummaryCcda(Decimal patientId, Decimal documentId, Decimal providerId, String visitSummaryText)
at GEHC.Centricity.EMR.Model.ClinicalSummaries.ClinicalVisitSummary.LoadCcda(String context, Decimal patientId, Decimal documentId, Decimal providerId, Decimal orderId, String visitSummaryText)
FaultException`1: A system error has occurred. Please contact your system administrator for assistance. (Exception ID: CENCENTVAPP1511204729594)
Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at GEHC.Centricity.EMR.Model.ServiceLayer.Proxy.EmrWebservice.GetVisitSummaryCcda(Decimal patientId, Decimal documentId, Decimal providerId, String visitSummaryText)
at GEHC.Centricity.EMR.Model.ServiceLayer.EmrWebServiceClient.<>c__DisplayClassa5.<GetVisitSummaryCcda>b__a4()
at GEHC.Centricity.Common.Application.ServiceLayer.WebServiceClientBase`2.CallWebService[TReturn](Func`1 webServiceCall, Boolean exitOnUnknownException)
at GEHC.Centricity.Common.Application.ServiceLayer.WebServiceClientBase`2.CallWebService[TReturn](Func`1 webServiceCall)
at GEHC.Centricity.EMR.Model.ServiceLayer.EmrWebServiceClient.CallWebService[TReturn](Func`1 webServiceCall)
Posted : November 20, 2017 7:06 am