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Topic starter
We are a hosted customer, and we have had issues with our Growth Charts not working for a while now. All we get is a black screen when we try to open them. We have been working on this issue for a while and GE has been involved too, but so far there has not been a solution. Has anyone else had this issue before?
Posted : October 16, 2013 2:40 am
Do you have the Adobe SVG viewer installed?
Posted : October 16, 2013 11:28 pm
Topic starter
Yes, we get a prompt the first time we try to view the Growth Charts accepting Adobe AVG - but then it just pulls up a black screen. Our hosted vendor has even gone as far as setting up as a whole new user-group and that did nothing for us.
Posted : October 17, 2013 12:18 am
Any difference for local admins as opposed to regular users?
Posted : October 17, 2013 12:29 am
What browser are you using for CPS, and what version of CPS do you have? We are still on CPS 9.5, and made the mistake up upgrading a browser to IE 9 and lost the ability to view growth charts.
Posted : October 17, 2013 1:33 am
Good point, Gary... this could be an IE 9/10 type issue where you need to either uninstall it completely or perhaps run IE in compatibility mode
Posted : October 17, 2013 1:42 am
Topic starter
We are CPS 10.1.3.300 and the desktop we remote out to has IE 8 set up from what I can tell. I don't know how our users are set up, I don't think any of us are local admins and if anyone actually was it would be me and I can't see them.
Posted : October 17, 2013 3:40 am
bdirks said:
We are CPS 10.1.3.300 and the desktop we remote out to has IE 8 set up from what I can tell. I don't know how our users are set up, I don't think any of us are local admins and if anyone actually was it would be me and I can't see them.
Maybe upgrade to IE 9? Ours don't work at all but we somehow got IE 10 installed, and quite frankly, I don't feel like uninstalling that on 75 workstations.
Posted : November 22, 2013 4:03 am
