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Growth Charts in Hosted Environment

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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bdirks

(@bdirks)

Posts: 3

Active Member

Topic starter

We are a hosted customer, and we have had issues with our Growth Charts not working for a while now. All we get is a black screen when we try to open them. We have been working on this issue for a while and GE has been involved too, but so far there has not been a solution. Has anyone else had this issue before?

Posted : October 16, 2013 2:40 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Do you have the Adobe SVG viewer installed?

Posted : October 16, 2013 11:28 pm

bdirks

(@bdirks)

Posts: 3

Active Member

Topic starter

Yes, we get a prompt the first time we try to view the Growth Charts accepting Adobe AVG - but then it just pulls up a black screen. Our hosted vendor has even gone as far as setting up as a whole new user-group and that did nothing for us.

Posted : October 17, 2013 12:18 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Any difference for local admins as opposed to regular users?

Posted : October 17, 2013 12:29 am

glamontagne

(@glamontagne)

Posts: 89

Estimable Member

What browser are you using for CPS, and what version of CPS do you have? We are still on CPS 9.5, and made the mistake up upgrading a browser to IE 9 and lost the ability to view growth charts.

Posted : October 17, 2013 1:33 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Good point, Gary... this could be an IE 9/10 type issue where you need to either uninstall it completely or perhaps run IE in compatibility mode

Posted : October 17, 2013 1:42 am

bdirks

(@bdirks)

Posts: 3

Active Member

Topic starter

We are CPS 10.1.3.300 and the desktop we remote out to has IE 8 set up from what I can tell. I don't know how our users are set up, I don't think any of us are local admins and if anyone actually was it would be me and I can't see them.

Posted : October 17, 2013 3:40 am

chrishuff1

(@chrishuff1)

Posts: 201

Reputable Member

bdirks said:

We are CPS 10.1.3.300 and the desktop we remote out to has IE 8 set up from what I can tell. I don't know how our users are set up, I don't think any of us are local admins and if anyone actually was it would be me and I can't see them.

Maybe upgrade to IE 9? Ours don't work at all but we somehow got IE 10 installed, and quite frankly, I don't feel like uninstalling that on 75 workstations.

Posted : November 22, 2013 4:03 am

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