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CPS, C-EMR, PM

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relliott

(@relliott)

Posts: 145

Estimable Member

Topic starter

We are having problems with our History views that print out. The margins are being cut off and I'm not sure how to correc this. This also is affecting the CVS print out. Any help?

Thx

Posted : October 30, 2014 5:04 am

JenWagaman

(@jenwagaman)

Posts: 74

Trusted Member

Rhonda - feel free to email me @ [email protected] - we have run into similar issues as of a couple weeks ago. Currently looking at settings on our citrix servers.

Posted : October 30, 2014 5:20 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

it may not have anything to do with your citrix box but the user settings. We have the same issue on a thick client, anything printed has the margins cut off. I created another user and logged it in on the thick client. I don't have that issue anymore. It only effects 2-3 PCs in the whole practice. I changed the user log in to the unaffected account and haven't had the issue since. I escalated the issue to our outsourced IT team and they can't figure it out.

Posted : October 30, 2014 6:54 am

relliott

(@relliott)

Posts: 145

Estimable Member

Topic starter

I have had 3 different users try to print out the same History view for a patient and it cuts it off every time. We are using Citrix.

Posted : October 30, 2014 10:48 am

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