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We are having problems meeting some of the measures with CPS 12.0.11.2254 where they product is not working as designed. If anyone else is struggling with this, I would appreciate hearing about your ideas.
Thank you,
Suzanne
Posted : November 30, 2016 7:25 am
We are currently on CPS12.0.12.2500 and we received a phone call recently letting us know that the CQR Team could see that we were missing data in our CQR. We were told that we needed to upgrade to CPS12.0 SP13 or CPS12.2 in order to fix this issue, so we are upgrading to Service Pack 13 before the end of the year.
Posted : December 2, 2016 6:13 am
Just a heads up. We upgraded to SP 13 a few weeks ago and some of our numbers sank. Med Rec went from a total Average of 85% down to 40%. They did come back up when CQR v1.5.7.1.2 was installed. I do still have 1 provider who was 63% and now is 38%.
Posted : December 5, 2016 2:45 am
Interestingly we have been told both that we needed to go to SP13/12.2 and that we do not have to. Our problem is that we ran into a serious issue with SP13 in our test environment and GE won't escalate because it is a test server. Our test server is a very important component to our upgrade procedure especially when we are faced with such an issue. I do not know if we would see this particular issue in production but I was once told by GE that "I should test" before moving forward. I just don't know how they expect us to manage it when we face such a problem and they don't help. I hope that the GE people who are telling me that SP13/12.2 are NOT a requirement are the right ones. They emailed me on Friday per my request as a CYA.
Here is the wording with a link:
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We have not documented in any communication that a customer must upgrade to SP13, nor that they will not be able to meet some MU stuff unless they do. Here is a link to our latest communication on the Regulatory Update (SP13): https://engage.gehealthcare.com/docs/DOC-248939.
Please refer them to that communication as our documented reference as to guidance to customers for SP13.
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I briefly tested 12.2 but we can't move forward this month due to training requirements. I would much rather go with 12.2 personally. I was offered the privilege of buying an assisted install but that is a lot of extra work (and money) for me to do that with all the spreadsheets and conference calls. If it were less work I would consider it but I don't know how it would help because the upgrade itself went off without any errors or problems. The problem occurs when you run the client(s) for the first time and it makes an ActiveX call.
Mike Zavolas
Tallahassee Neurological Clinic
Posted : December 5, 2016 3:05 am
A couple of years ago we had GE try to give us the same runaround with our Test Environment. At that time we had encountered an error in the upgrade (Service Pack Upgrade I think) in our Test Environment and I wanted to make sure that we had a resolution prior to upgrading our Production Environment, so we would not be sitting with any additional downtime, as our upgrade windows are somewhat limited due to weekend clinics.
GE tried to give me the spiel that they do not support Test Environments and that they could not help me with the issue. So I responded with something like, "I understand that you do not support Test Environments, but I am not seeking support for our Test Environment. I am seeking support for an upgrade that we will be implementing into our Production Environment, an upgrade that had an issue while installing in our Test Environment. If you can guarantee that the upgrade will not have any issues and if you can guarantee that you will have support staff available for us during the upgrade with no additional cost to us to ensure that there are no issues with the upgrade, then I do not need to have this issue resolved in our Test Environment. And just to be clear, we normally start our upgrades Friday nights between 10p - 11p EST."
After that email, GE actually helped us resolve the issue in Test and we were able to proceed with the Production Install without incident.
Posted : December 7, 2016 7:22 am
