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Topic starter
I have an employee whom is having difficulty with a registration. She cannot make changes to anyone's registration if there is a red dot with an exclamation point in one of the fields. Strange thing is that I have other employees and myself who can make changes and don't have to change that same field. I have changed her security settings yet nothing makes a difference. I am attaching a picture of the field and message she is getting. Perhaps someone can shed some light on this for me? Thanks
Posted : June 18, 2014 2:16 am
First, I realize this is 3 months later, and I hope you've gotten it solved by now. We did have this with one of our users, we eventually fixed it by blowing out her profile on her machine & starting over.
Posted : September 22, 2014 7:19 am
Did you delete the Centricity profile or the Windows profile?
Posted : September 22, 2014 8:43 am
The windows profile.
Posted : September 22, 2014 10:13 am
Topic starter
No, I never solved it. Wouldn't blowing out her windows profile wreak havoc on outlook? I thought about doing it but I didn't want her to lose all her emails.
Posted : September 22, 2014 10:40 pm
If your on exchange server then emails will be fine. If your getting from POP server then you will need to back up her outlook. Its really not that big of a task. Once they log back in you can setup outlook again and import the backup file. Don't forget to put the backup file somewhere other than her user folder.
Cecil
Posted : September 22, 2014 10:57 pm
