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IE 9 and Centricity 9.5

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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Alice Vuong, RHIA

(@avuong)

Posts: 39

Trusted Member

Topic starter

Hi there,

We are wondering if there are any folks out there running IE 9 on their Citrix servers with Centricity 9.5 (not CPS). We tested upgrading our IE on two of our servers but with the Growth Charts broke in result. The error message we receive when trying to view Growth Charts is:

"The Adobe SVG Viewer is required viewing Growth Charts, but it does not appear to be installed. Please contact your system administrator for assistance."

We checked the Growth Charts before upgrading and they worked.

Did anyone else receive this message and find a resolution?

Posted : May 17, 2013 3:58 am

jjordet

(@jjordet)

Posts: 545

Honorable Member

as big as we are, we're still on IE 8...takes a while to test and roll out. but it seems to me when we went to EMR 9.5, GE told us that JBOSS (growth chart app) wouldn't work with IE 9.

Posted : May 17, 2013 4:07 am

joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

As per GE Support:

IE 9 is only compatible with CPS 10.1.3 and higher.

Regards,
EMR Support

Posted : May 17, 2013 4:26 am

Alice Vuong, RHIA

(@avuong)

Posts: 39

Trusted Member

Topic starter

Thanks everyone. We are trying to upgrade our Kryptiq Patient Portal to v6.x. They recommend IE 9 to be installed but during our testing we found that it broke the Growth Charts... Just waiting to see what Kryptiq has to say now.

Posted : May 22, 2013 3:59 am

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