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Topic starter
We are new to CPS and trying to develop a workflow for indexing EOBs received electronically along with our ERA files (via EDI Response Mgmt). We index our paper EOBs via Kryptiq Document Mgmt. We were hoping there would be an automated workflow to index the electronic EOBs into our pt records. Is anyone doing this? Any insight would be much appreciated. Thanks
Mike
Posted : July 10, 2015 6:12 am
We have an additional software that we use called Resolve thru G4 Unlimited that assists us in posting payments and attaches the EOB to the ticket, There is another product with G4 that we use to create tasks for denials and rejections called Unity and the work very well within Centricity
Posted : July 10, 2015 6:44 am
We use IndxLogic for automated EOB indexing. I haven't been involved with all of the details, but the billing office likes it.
Posted : July 10, 2015 7:20 am
With each remittance file, you receive an electronic copy of the EOB in Centricity that you can always search for in EDI Response Management. However, it is not easy to find and view when you are working within an actual ticket. It would be nice to click on the paperclip within the ticket and view the EOB. Out of the box, that is not a feature of CPS. You may want to look into that G4 solution from Unlimited that the other user suggested. They are a great company and have many valuable products that work well with Centricity.
Posted : July 13, 2015 9:27 am
Topic starter
Thank you everyone for the suggestions. I am going to look into Resolve and Index Logic. For right now we are opening the EOB and saving the text file to our TempFileImages folder on the DocuTrak Drive. We can then import the EOBs and they are indexed to the various patients/tickets through DM. Thanks again.
Mike
Posted : July 15, 2015 7:02 am
