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Topic starter
I have been asked by our users if there is any way that we can set up incoming faxes from outside sources to automatically come in to some kind of holding tank where they can then be indexed into a patient's chart in the EMR.
Currently the workflow is to print out all faxes and then manually scan them using kryptiq into the patients chart. This is a huge waste of paper and effort.
If anyone has come up with a way to do this - we would love to hear it. Thanks Peg
Posted : August 3, 2017 8:26 am
What faxing system do you use? Faxcom?
Posted : August 3, 2017 8:29 am
Topic starter
we are using biscom but would be willing to change if something else could be done
Posted : August 3, 2017 8:33 am
There is a couple of things you can do, you can use the Faxcom Client to view and save them as PDFs into the location where you import your documents in from Kryptic/DocuTrak. Or I am actually building a replacement for Kryptic, that puts items in queue after the files are read, and because Faxcom stores its faxing, it can automatically read the faxes, find the patient, if it is in the document and put it in the queue for quick import, and just needs the missing information.
Posted : August 3, 2017 8:41 am
we use plain ole windows fax server for incoming faxes, you setup the fax server to route the faxes (as .tiff) to whatever folder you want.. we use a home built indexer that mimics krqyptic/docutrack.
We just happen to have a separate folder for faxes and scans waiting to be indexed, but it could be one folder as well.
The windows fax server runs in an ESXi virtual environment with a pass though setup to a modem you can buy off the shelf. Never had an issue.
We only use for incoming faxes, because obviously OOTB the address book for windows fax server wan't read from centricity, but wouldn't that make good sense.
We are a small shop with only 1 dedicated inbound fax line.
Posted : August 3, 2017 8:42 am
We do exactly that. All faxes come into our faxserver folder "Incoming faxes" They are then sorted: cover sheet removed, rotated, etc. and put into the appropriate folder for import. We have general folders: Lab, hospital records, consults etc. that are imported throughout the day by a designated person and then each employee has their own folder and can import from their folder. This prevents multiple people trying to import from the same folder. We use Biscom/Faxcom. I do not know how to set this up but Justin Wyant : [email protected] is our systems administrator and could possibly assist.
Posted : August 3, 2017 8:56 am
I would highly recommend you look at Updox. We use them for all inbound faxing. It is a cloud-based solution so there is no hardware to maintain and their pricing model is just 2 cents per page which is way cheaper than Biscom.
You can have multiple fax numbers and associate those numbers to specific folders on your network so it is very easy to route inbound faxes to specific workgroups or individuals. There are a lot of features built into the Updox client that you might take advantage of (annotations, internal routing to other users, etc.), but it also works well as a gateway if you just want it to dump documents into a folder. You can then connect to those folders with Kryptiq or ADM (a more affordable document indexing solution sold by Strategic Business Systems) and index the documents directly into Centricity.
Feel free to use me as a reference. I know their president (Sean Ramsey), but all their staff is very helpful. Here is their website:
Cheers,
Greg
Posted : August 3, 2017 9:09 am
You should be able to have Biscom save all inbound faxes to a folder on a server and then import from there. We use biscom for outbound faxing only so I am not sure how that is setup.
We use Rightfax for inbound faxes and have different fax numbers route to different folders. We are fairly high volume with 12 incomming phone lines being used for nearly 450k faxes and about 1.8m pages per year.
Posted : August 3, 2017 11:11 am
What program is everyone using for manipulating pdfs? (Removing coverpage, rotating, etc)
We use the Multitech Faxfinder appliance for sending and receiving faxes and we can do some advanced routing on it.
Posted : August 4, 2017 7:57 am
We use Biscom. We have an incoming DID that outside agencies 'fax' to and the files are stored as pdf's in a folder that staff either index manually via Docutrak or send to InDxLogix for OCR indexing.
Hope this helps,
Scott
Posted : January 24, 2018 1:49 am
We use Kryptiq Document Management to upload incoming faxes from a specific folder to patient accounts.
Posted : February 2, 2020 7:23 am
