Notifications
Clear all
Topic starter
I have called 11 times today to talk to someone and cannot get through to EMR support. In total I have been on hold for close to 2 hours today.
Posted : January 26, 2016 10:25 am
I don't think so, because I have worked directly with a GE tech on one of our QIE interfaces and I have received some emails from a couple of other GE Techs today.
Posted : January 26, 2016 10:41 am
They tend to call back if they have an answer, otherwise your ticket will stay open for eternity. Good luck with whatever the issue is, we feel your pain. I do believe they are open today we got a call from a tech to remove a hung document but a coworker has called multiple times today to listen to the automated system for pleasure for 15 minutes, with the end result of getting the option to leave a message or continue listening to the GE jingle.
Posted : January 26, 2016 10:48 am
I think they are open but super busy. I called the other day about an issue and after being hold for a long time I got voice mail twice. Finally when someone answered the phone I was transferred and was on hold again. It was about 2 hours before I got to speak with someone.
Posted : January 26, 2016 11:39 am
Based on their recent updates to the CQR and the general issues everyone seems to be having I am willing to bet they are extremely busy...
Posted : January 27, 2016 3:17 am
I'm waiting for the day when we get a "this number is no longer in service" message... it's coming...
Posted : January 27, 2016 5:10 am
