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KB Update for JUNE

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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Ty

(@thaulk)

Posts: 131

Estimable Member

Topic starter

Has anyone had any problems with their drug interaction checks since installing the June KB update? Ours has completeley stopped working ---------------------------
Centricity Practice Solution
---------------------------
A system error has occurred. Please contact your system administrator for assistance. (Exception ID: CENGLCH-VMAPP1436969205625)
---------------------------
OK
---------------------------

Posted : July 15, 2015 4:36 am

skinsmcgee

(@skinsmcgee)

Posts: 5

Active Member

Yes, same error here. The KB update failed at installation. I filed an SR on high priority, but of course, I haven't heard anything back.

Posted : July 15, 2015 12:59 pm

jcollins

(@jcollins)

Posts: 107

Estimable Member

Ours failed on installation. Required DB rollback by support. Restarted servers. reinstalled KB.

All working again since noon.. Have not done special ICD and CPT part 2 of June update yet.

Posted : July 15, 2015 4:35 pm

skinsmcgee

(@skinsmcgee)

Posts: 5

Active Member

Good to know someone got this fixed. I had a tech in our database today. They didn't roll anything back though. They just changed the KB version number to the previous version's number and asked us to reinstall the KB at our earliest convenience. I'll post another update once we're able to get downtime and attempt the update again.

Posted : July 16, 2015 8:40 am

jthomson86

(@jthomson86)

Posts: 4

Active Member

I work with Ty above. We were able to get this fixed last night with a simple reboot of our JBoss server. It wasn't in the KB instructions, but now we know to reboot JBoss afterward.

Posted : July 16, 2015 8:58 am

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