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Topic starter
We have some users that type in their Logon ID and Password, but the Log In button does not highlight to allow them to get into the EMR. We've tried removing cache and that helped one time, but the next it was back to not allowing users in. Anyone have any other suggestions?
Posted : August 1, 2017 9:07 am
did you create them as users in Centricity? Security to log in?
Posted : August 1, 2017 9:31 am
This is a known glitch for some time, if you have the CAPS LOCK on and it time out, sometimes it doesn't let you log back on. GE has still not fixed the issue.
Posted : August 1, 2017 10:44 am
That's a problem I've never run into. Good to know. Sounds like standard operating procedure for GE.
Is the workaround killing the process?
Posted : August 2, 2017 1:47 am
yes. unfortunately, that is the only thing that can be done at this time.
Posted : August 2, 2017 2:01 am
I've mentioned this before, but I'll post again since this may help in this case.
We run a batch script to start the CPS client in our terminal server environment. The script kills any existing CPS processes associated with the user, then launches CPS. This script doesn't require the user to know how to use task manager or call the helpdesk to kill the processes.
The wbusy ( http://www.horstmuc.de/wcon.htm) app is optional. We use it to put a banner on the screen so the user is aware CPS is starting.
@echo on
start Wbusy "Centricity" "Starting Centricity" /marquee
RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8
taskkill /f /fi "USERNAME eq %USERNAME%" /im mbcexec.exe
taskkill /f /fi "USERNAME eq %USERNAME%" /im CPOPM06.exe
taskkill /f /fi "USERNAME eq %USERNAME%" /im ml.exe
taskkill /f /fi "USERNAME eq %USERNAME%" /im CPSBrowser.exe
start /min http://app5:9080/centricitypm/cps/
Wbusy "Centricity" /Stop
Posted : August 2, 2017 2:18 am
Topic starter
yes -- I think it may have to do with the CAPS lock as suggested above.
Posted : August 3, 2017 3:09 am
Topic starter
Thanks for the script -- we may have to test on a select group.
Posted : August 3, 2017 3:11 am
