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How can billing staff productivity be measured? How do you indicate if someone is doing a good job and if the workload is distributed fairly?
There are metrics available to establish Key Performance Indicators (KPI's) but I'm having a hard time figuring out how some of that data can be matched and extracted from Centricity.
Any tips or ideas?
Posted : November 9, 2016 12:59 pm
I can build a report or dashboard for you to see. Depending on what they are doing, like retrieving charges, inputting charges, etc. I can build one to get what is needed.
Posted : November 9, 2016 2:50 pm
I have done this before and i can help you with getting the metrics and generating staff productivity reports. Let me know if we can speak more on this.
Posted : November 10, 2016 1:59 am
I too would like to know how others are handling this process. Great question! Thanks!
Posted : November 10, 2016 4:21 am
