We went live on Medication Management this past Friday 7/30/21. Although we are only a few days in, I wanted to go ahead and reply to this post with the hope that it will help someone else. We have 23 providers in three locations. So far, we have not encountered many of the problems faced by other practices with sync errors, connections, slowness etc. We had one sync error that was resolved by Quatris within a few days.
1. Our clinical staff has done well with the workflow changes even though they are not necessarily happy with them. I think the key to this is proper training and setting expectations. I provided one-on-one training and gave them time to practice in a test environment (which is a must-have). MM is definitely more clicks and is much more information, so efficiency has decreased slightly but I think this will improve as users become more familiar.
2. No, I feel we were as prepared as possible. We had an excellent project manager (Amanda Wireman at Quatris) and she walked us through every step.
3. The Athena resources were somewhat helpful, although I think getting users into the test system is the best and most efficient way for them to learn. We uploaded the training videos to our training system (MedTrainer) and assigned them to every user, including providers. Doing this allowed us to track who completed training and who did not. We also uploaded the training documents to our public drive for everyone to reference.
4. Now for a few of the negatives
The unmatched patients are a total pain to process for our non-clinical staff. There is no filtering mechanism, you can't filter by matched vs. unmatched, causing you to have to scroll through every matched rx renewal to get to the unmatched which is tedious when you have 100s of refill requests daily. If you have an unmatched patient that is not actually your patient, there is nothing you can do with it. You can't remove it. It only falls off the list after 90 days which adds to the long list mentioned above.
When you are in MM, you can't access anything in the chart (OV notes etc.). You have to exit MM, look in the chart and then go back to MM. You may have to do this several times if you are forgetful like me.
Medication refills no longer translate to the office visit note.
SmartSig makes inappropriate changes to instructions. Users need to pay close attention to the translations and make corrections as needed.
We were hopeful for the prior authorization feature but it does not work as well as expected.
Posted : August 3, 2021 3:17 am
