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Topic starter
Can anyone here tell me how the Med Mgmt Activation scheduling works? Once your Activation day was set, were you allocated a specific timeframe or do you have the flexibility to start the process (disable eSm, run activation script etc) at a time of your choosing? This seems like a simple question to me, but I cannot get an answer from our CSM. If I schedule Activation for July 30th, can I plan to start at 6pm, or will AthenaHealth come back to me and say "you are scheduled for 11 am...." I appreciate any insight anyone can give.
Posted : April 15, 2021 4:16 am
We went live last night. I actually picked my date and time. We went live at 4:45pm which worked out great. We stopped our schedules at 3:00 so everyone had time to fill prescriptions and clean off their desktops.
Posted : April 15, 2021 4:37 am
As part of the on-boarding process you will create a support case titled "Med Mgt Change of Vendor migration Case" and in the description of that case you will provide the following:
Practice User Name = xx9999
Primary Point of Contact = [email protected]
Activation = 5/10/21
Estimated activation time 6:00 PM ET
GO LIVE 5/11/21
The activation date will obviously be the date agreed upon. The time will be what you determine with the teams that are assisting with the activation.
Posted : April 15, 2021 10:01 am
Topic starter
Thank you both, this is what I needed to know.
Posted : April 16, 2021 1:40 am
